Policy Analyst in Birmingham

CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm’s Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).

Our values

We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative spirit, Delivery of our promises and being Engaged as one (PRIDE).

The role

As a Policy Analyst you will identify issues affecting water consumers, diagnose their root causes, and build compelling evidence‑based solutions. You will work across complex policy areas, using data, research and strategic thinking to ensure CCW’s policy positions are robust, current and aligned with consumer interests.

Key responsibilities

• Policy evidence gathering – Collect, analyse and interpret data from water companies, retailers, external bodies and research, including CCW’s own research
• Policy development – Build practical, evidence‑based and politically well‑judged policy options and make recommendations on the next steps for CCW and the industry
• Stakeholder collaboration – Work closely with research, data, communications and company engagement teams
• External engagement – Build constructive relationships with stakeholders, e.g. Ofwat, Environment Agency
• Consultation responses, briefings and analysis – Draft high‑quality responses, briefings and analysis for CCW’s Executive team, Board and external stakeholders

The candidate

Essential skills & experience:

• Data analysis – Proven ability to collect, interpret and synthesise complex qualitative and quantitative evidence
• Critical thinking – Sound judgement to navigate complex issues and develop credible policy options and make recommendations on the next steps
• Communication – Excellent written and verbal communication, able to explain complex analysis clearly and persuasively, with demonstrable experience of authoring high quality policy written work such as consultation responses, policy briefings or reports
• Project management – Ability to manage time, resources and workload across complex policy projects
• Policy or regulated environments – A knowledge of policy or regulated environments, preferably relating to water, including legislative and parliamentary processes and the current regulatory landscape

Hybrid working policy: 8 days per month office based, remainder can be worked from home. 25 days annual leave allowance plus 10.5 days’ public and privilege holidays. Flexi time is available, with the ability to accrue and take time off in lieu throughout the year. Health & Fitness allowance. Paid allowance days for voluntary work. Wellbeing Hour once a month. Onsite Coffee shop. Free Eye Test every 2 years and Free Flu Jab annually.

Disability Confident Scheme

We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post. To be eligible for the guaranteed interview scheme you must have a disability or long-term health condition. The disability could be physical, sensory or mental and must be expected to last for at least 12 months. You do not have to be registered as a disabled person to apply under the scheme. We want everyone to have a fair chance, no matter their age, disability, gender identity, marital status, family status, race, religion/belief, sex or sexual orientation. All applications are considered fairly based on merit.