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- Tasks: Help Members with loan applications and provide top-notch customer service.
- Company: Join a supportive team at CCU, dedicated to helping our community thrive.
- Benefits: Earn £13.10 per hour with opportunities for growth and training.
- Why this job: Make a real impact by assisting Members with their financial needs in a friendly environment.
- Qualifications: 5 GCSEs including English and Maths; customer service experience preferred.
- Other info: Must have a full clean driving licence and access to a car for branch travel.
JOB TITLE: LOAN OFFICER SUMMARY OF ROLE Reporting directly to the Lending Manager, the successful candidate will be responsible for processing loan applications for Members while providing excellent customer service and promoting CCU loan products and services that are tailored to the individual. RESPONSIBLE TO Lending Manager assisted by the Branch Area Manager. HOURLY RATE £13.10 KEY RESPONSIBILITIES Create and build a rapport with the Member and providing excellent customer service both face to face and over the phone when taking loan applications. Offering a range of services available. Dealing with and resolving Member queries when required. Follow company policies and procedures in line with Loan Officer duties. Ensuring the correct documentation is collected, processed and uploaded to progress, e.g., POID and POA. Loan applications. Income and expenditure. Ensuring all data is recorded correctly and securely on progress. Ensure proof of income is collected when required, record accurately ALL information gathered from members, ensuring data input and notes are a true and factual record of information obtained on all applications. Assess loan applications and all other loan related matters by all means of communication in an orderly and compliant manner, within your lending authority. Refer / defer loans to the Lending Team daily. Responsible for the delivery of all loan decisions, delivering all decisions to members verbally and face to face with a duty of care and sensitivity. Daily admin duties including: Scanning Filing Complete all relevant training when required. Assisting with Cashier duties in line with business need and on request. Completing membership applications as per membership policy. Any other duties as directed by management team. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. EXPERIENCE ESSENTIAL Minimum of 5 GCSEs (including English and Maths) or equivalent. Previous experience in financial services, banking, or customer service roles. Understanding of financial products, loan types, and relevant regulations. Awareness of GDPR, anti-money laundering (AML) Strong attention to detail and accuracy. Excellent interpersonal and communication skills (verbal and written). Good numerical and analytical ability. Problem-solving and decision-making skills. Proficiency in IT systems, databases, and MS Office (especially Excel). Full clean driving licence and access to own car must be able to travel between branches. DESIRABLE Experience in loan processing, underwriting, or credit assessment Ability to interpret credit reports and apply lending criteria. Understanding of risk management and responsible lending. Experience handling confidential or sensitive information. ESSENTIAL SKILL SET Integrity and discretion. Professional and trustworthy demeanour. Ability to communicate clearly and professionally with stakeholders at all organisational levels. Motivated, proactive, and results-driven. Comfortable working under pressure and meeting deadlines. Flexible and be able to respond to changing business requirements, can do attitude.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Loan Officer employer: CCU Credit Union
Contact Detail:
CCU Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loan Officer
✨Tip Number 1
Familiarise yourself with the specific loan products and services offered by CCU. Understanding these will allow you to confidently discuss them with potential members, showcasing your knowledge and enthusiasm during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on building rapport with members. Practising active listening and empathy can help you stand out when interacting with interviewers or during role-play scenarios.
✨Tip Number 3
Gain a solid understanding of relevant regulations such as GDPR and anti-money laundering (AML). Being able to discuss these topics knowledgeably will demonstrate your commitment to compliance and responsible lending practices.
✨Tip Number 4
Prepare for questions related to problem-solving and decision-making. Think of examples from your past experiences where you successfully navigated challenges, as this will highlight your ability to handle the responsibilities of a Loan Officer.
We think you need these skills to ace Loan Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, customer service, and any specific skills mentioned in the job description, such as attention to detail and communication skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of loan products and your ability to provide excellent customer service. Mention specific examples from your past experiences that demonstrate your problem-solving skills and integrity.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your GCSEs or equivalent, and any additional training related to financial services or customer relations. This will show that you meet the essential criteria for the role.
Showcase Your Interpersonal Skills: In your application, emphasise your interpersonal and communication skills. Provide examples of how you've successfully built rapport with clients or resolved queries in previous roles, as this is crucial for a Loan Officer.
How to prepare for a job interview at CCU Credit Union
✨Know Your Products
Familiarise yourself with the loan products and services offered by the company. Be prepared to discuss how these can be tailored to meet individual Member needs, showcasing your understanding of financial products.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that highlight your ability to provide excellent customer service. Emphasise your communication skills and how you build rapport with clients, both face-to-face and over the phone.
✨Attention to Detail is Key
Since accuracy is crucial in processing loan applications, be ready to discuss how you ensure precision in your work. Mention any specific methods or tools you use to maintain high standards of accuracy.
✨Understand Compliance and Regulations
Brush up on relevant regulations such as GDPR and anti-money laundering. Be prepared to explain how you would handle sensitive information and ensure compliance in your role as a Loan Officer.
