At a Glance
- Tasks: Provide top-notch service as a Cashier/Admin while managing transactions and member queries.
- Company: Join CCU Credit Union, a supportive team focused on community and member satisfaction.
- Benefits: Earn £12.71 per hour with flexible hours and opportunities for training.
- Other info: Travel between branches required; must have a clean driving licence and own vehicle.
- Why this job: Make a difference in people's lives while gaining valuable experience in finance.
- Qualifications: 2+ years in a similar role, 5 GCSEs including English and Maths, and cash handling experience.
The predicted salary is between 25000 - 27000 £ per year.
CCU Credit Union Cashier/Admin reports to the Branch Area Manager. The role is for 30 hours per week, including evenings and every second Saturday. All rotas are based on branch opening times; please check the website for more information. Salary is £12.71 per hour.
Travel between all 7 branches and access to own vehicle is essential.
Summary of Role
Reporting directly to the Branch Area Manager, the successful candidate will be responsible for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union. The role includes banking duties such as acting as a Cashier or Loan Officer. Responsibilities include:
- Preparation and reconciliation of day-end procedures and lodgements for collection by Cash In Transit Security.
- Deliver excellent member service across multiple delivery channels, including in person, over the telephone and online.
- Process member transactions including lodgements, withdrawals and transfers, opening accounts and re-activation.
- Issue member loans and ensure that loan conditions are satisfied.
- Deal with and resolve member queries.
- Accurately handle cash, reconcile balances and account for any shortfalls or excess.
- Assist members and provide details on a range of services offered by CCU.
- Update member information and ensure the database is maintained to a high standard.
- Undertake any other reasonable and lawful duties as may be directed from time to time by management.
- Undertake relevant training as deemed necessary by the Credit Union.
Experience
Essential:
- 2 years plus previous experience in a similar role.
- 5 GCSEs grade C or above, including English and Maths.
- Cash handling and cash security experience.
- Customer service or customer-facing experience.
- Experience in the financial services industry and/or including Credit Union.
- Proven track record and industry-led training or qualifications.
- Banking system or software experience and skills.
- Full clean driving licence and access to own car; must be able to travel between branches.
Desirable:
- Previous Credit Union experience.
- Have or be working towards Pathways Certificate in Credit Union Operations.
- Finance-related qualifications.
Essential Skill Set
- Strong people and customer service skills.
- Excellent communication and interpersonal skills.
- High levels of confidentiality, credibility and integrity.
- Strong organisational and time management skills.
- Ability to work at a fast pace while maintaining high standards.
- Flexible and able to respond to changing business requirements.
- Excellent listening skills, teamwork and a can-do attitude.
- Absolute commitment to member excellence.
Cashier / Admin in Lisburn employer: CCU Credit Union
CCU Credit Union is an exceptional employer that prioritises employee development and a supportive work culture. With flexible hours, competitive pay, and opportunities for training in financial services, employees can thrive in a dynamic environment while making a meaningful impact on the community. The chance to work across multiple branches enhances teamwork and collaboration, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Cashier / Admin in Lisburn
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the credit union or financial services sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to cash handling and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable discussing your experience in a way that highlights your skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with potential employers, let them know why you're excited about working at CCU Credit Union. A genuine passion for helping members can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to contribute to the credit union's success.
We think you need these skills to ace Cashier / Admin in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in cash handling and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at CCU Credit Union and how your background makes you the perfect fit for the Cashier/Admin role.
Show Off Your Flexibility:Since this role requires travel between branches and flexibility with hours, make sure to mention your availability and willingness to adapt. We love candidates who can roll with the punches!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at CCU Credit Union
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Cashier/Admin role. Brush up on banking duties, cash handling, and customer service skills. Being able to discuss your previous experience in these areas will show that you’re a great fit for the position.
✨Showcase Your Flexibility
Since this role requires travel between branches and flexibility with hours, be prepared to discuss how you can accommodate these needs. Share examples from your past where you’ve successfully managed changing schedules or adapted to new environments.
✨Demonstrate Customer Service Skills
This job is all about delivering excellent member service. Think of specific instances where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle queries or complaints effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the credit union’s operations, team dynamics, or training opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
