At a Glance
- Tasks: Provide top-notch service as a Cashier/Admin while managing transactions and member queries.
- Company: Join CCU Credit Union, a community-focused financial institution.
- Benefits: Earn £12.71 per hour with flexible hours and travel opportunities.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a difference in members' lives while gaining valuable experience in finance.
- Qualifications: 2+ years in a similar role, 5 GCSEs including English and Maths.
The predicted salary is between 25000 - 27000 £ per year.
CCU Credit Union Cashier/Admin
Reports to: Branch Area Manager
Hours: 30 hours per week, evenings included and every second Saturday. All rotas are based on branch opening times; please check the website for more information.
Salary: £12.71 per hour
Travel: Travel between all 7 branches and access to own vehicle is essential.
Summary of Role
Reporting directly to the Branch Area Manager, the successful candidate will be responsible for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union. The role includes banking duties such as acting as a Cashier or Loan Officer. You will be responsible for the preparation and reconciliation of day-end procedures and lodgements for collection by Cash In Transit Security. This role requires flexibility, as travel between all 7 branches is essential and the successful candidate must be able to accommodate branch opening times.
Key Responsibilities
- Deliver excellent member service across multiple delivery channels, including in person, over the telephone and online.
- Process member transactions including lodgements, withdrawals and transfers, opening accounts and re-activation.
- Issue member loans and ensure that loan conditions are satisfied.
- Deal with and resolve member queries.
- Accurately handle cash, reconcile balances and account for any shortfalls or excess.
- Assist members and provide details on a range of services offered by CCU.
- Update member information and ensure the database is maintained to a high standard.
- Undertake any other reasonable and lawful duties as may be directed from time to time by management.
- Undertake relevant training as deemed necessary by the Credit Union.
Experience
Essential
- 2 years plus previous experience in a similar role.
- 5 GCSEs grade C or above, including English and Maths.
- Cash handling and cash security experience.
- Customer service or customer-facing experience.
- Experience in the financial services industry and/or including Credit Union.
- Proven track record and industry-led training or qualifications.
- Banking system or software experience and skills.
- Full clean driving licence and access to own car; must be able to travel between branches.
Desirable
- Previous Credit Union experience.
- Have or be working towards Pathways Certificate in Credit Union Operations.
- Finance-related qualifications.
Essential Skill Set
- Strong people and customer service skills.
- Excellent communication and interpersonal skills.
- High levels of confidentiality, credibility and integrity.
- Strong organisational and time management skills.
- Ability to work at a fast pace while maintaining high standards.
- Flexible and able to respond to changing business requirements.
- Excellent listening skills, teamwork and a can-do attitude.
- Absolute commitment to member excellence.
Cashier / Admin TLNT1_NI employer: CCU Credit Union
At CCU Credit Union, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. With flexible working hours, opportunities for professional development, and a commitment to excellent member service, our team enjoys a rewarding environment where they can thrive. Located across multiple branches, our staff benefit from a dynamic role that enhances their skills while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Cashier / Admin TLNT1_NI
✨Tip Number 1
Get to know the company! Before your interview, spend some time on the CCU Credit Union website. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and cash handling. We recommend doing mock interviews with a friend or family member to boost your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Cashier / Admin TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in cash handling and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Cashier/Admin role. Share specific examples of your past experiences that relate to the job description.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find all the details you need about the position there!
How to prepare for a job interview at CCU Credit Union
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities, especially around cash handling and member service. Brush up on any banking systems or software mentioned in the job description, as this will show you're prepared and serious about the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent member service, think of specific examples from your past experience where you've gone above and beyond for a customer. Be ready to discuss how you handle queries and resolve issues, as this will highlight your suitability for the role.
✨Flexibility is Key
With travel between branches being essential, be prepared to discuss your availability and willingness to work evenings and Saturdays. Highlight any previous roles where you had to adapt to changing schedules or demands, as this will demonstrate your flexibility and commitment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the credit union and its operations. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Consider asking about team dynamics or training opportunities to further engage with the interviewer.
