RMS (Membership System) Second Line Support – UNISON Centre
Join the team behind UNISON's 1.3 million member database. You'll provide expert system support, resolve complex issues, deliver training, support system improvements and play a key role in membership audits and major transformation projects
UNISON Centre, 130 Euston Road, London NW1 2AY
UNISON has a membership of over 1.3 million members, and its membership system is accessed by 12 Regional Offices, the National Office, UNISON Direct, and more than 700 branches. The RMS Operations Unit oversees all development, training and support for this system, ensuring that this key organising tool meets the union's strategic objectives.
We are looking to appoint a permanent member of staff to support the work that underpins our annual membership audit and UNISON's transformation programme to improve its core membership application.
We are seeking a highly motivated person to join the RMS Operations team. You will provide support and training to users of UNISON's membership system, investigating and resolving complex incidents, supporting system developments, and ensuring users receive a high-quality service.
The role includes troubleshooting issues, carrying out membership administration activities, supporting software testing and releases, developing user guidance, and delivering training both online and face-to-face. Occasional travel, including overnight stays, will be required.
The person
You will have experience in systems or application support, with strong analytical and problem-solving skills. You will enjoy supporting users, investigating complex issues and delivering practical solutions. You will be confident explaining technical information in a clear and accessible way and delivering training when required.
You should be organised, approachable and committed to providing a high standard of user support. Experience of incident management systems, creating user guidance and supporting business applications is essential. Knowledge of membership systems, software testing or a trade union environment would be advantageous.
UNISON is committed to equality, diversity and inclusion. We encourage you to complete the voluntary Diversity Monitoring Form to help us understand and improve the diversity of our applicant pool and recruitment practices.
UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
Location: UNISON Centre, 130 Euston Road, London NW1 2AY
Contract type: Full time, Permanent
Weekly hours: 35
Starting salary: £48,787 per annum, plus £7,170 London Weighting allowance
Job reference: ORD/54
UNISON in numbers
- UNISON has more than 1.3 million members and activists, making us one of Europe’s largest unions
- More than 70% of our members are women
- UNISON is spread over 12 UK regions
- UNISON has more than 1,000 UNISON UK branches
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