At a Glance
- Tasks: Engage with customers, negotiate repayment plans, and handle queries professionally.
- Company: CCSCollect is a leading Debt Recovery company based in Croydon, working with top organisations.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid working after probation.
- Other info: Full-time role with rotational shifts; hybrid work available after 3 months.
- Why this job: Join a supportive team with full training and opportunities for career development.
- Qualifications: Strong communication skills, attention to detail, and resilience in handling sensitive conversations.
The predicted salary is between 19500 - 27500 £ per year.
Customer Service & Collections Agent – Hybrid Working
Location: Croydon (within 10 miles)
Salary: £24,570 per year + performance-based bonus (typically £500/month, with top performers earning significantly more)
Job Type: Full-time, Hybrid (after training period & probation)
CCSCollect is a leading debt recovery company based in Croydon, working with top-tier organisations including the Public Sector to help customers manage overdue accounts professionally and empathetically.
We’re seeking experienced Customer Service Agents within London and a 10-mile radius of Croydon to join our friendly, results-driven team. If you have a background in contact centres, collections, or customer service, this could be the perfect next step in your career.
Why CCSCollect?
- Competitive salary with performance-based bonus (typically £500/month, with top performers earning significantly more)
- Hybrid working available after a 3-month probation
- Structured career development & progression opportunities
- Comprehensive training and ongoing support, tailored for experienced agents
About The Role
As a Customer Service Agent, you’ll:
- Engage with customers about overdue accounts with professionalism and empathy
- Negotiate affordable repayment plans and set up payment arrangements
- Identify and support vulnerable customers when needed
- Handle customer queries and complaints efficientlyManage a high volume of inbound and outbound calls
- Maintain accurate records and follow all regulatory procedures
This role is ideal for candidates experienced in contact centres, collections, or customer-facing roles who are confident handling sensitive and challenging conversations.
Essential Skills & Experience
- Previous experience in collections, contact centre, or customer service roles
- Strong verbal communication, active listening, and negotiation skills
- Excellent attention to detail and accuracy in data entry
- Confidence in problem-solving and objection handling
Ideal Traits
- Professional and polite telephone manner
- Ability to multitask in a fast-paced environment
- Empathy and patience when assisting customers
- Strong IT literacy and record-keeping skills
- Resilience in sensitive or challenging conversations
Working Hours & Training
- Full-time, 37.5 hours/week
- Rotational shifts: Monday–Friday, 8:30 AM – 7:00 PM
- Training: 5 weeks, Monday–Friday, 9:00 AM – 5:00 PM at Croydon office
- Hybrid working available after successful completion of 3-month probation
Benefits
- Salary: £24,570/year (Full-time, 37.5 hours)
- Performance-based bonus (typically £500/month, with top performers earning significantly more)
- Annual leave: 23 days + bank holidays
- Simply Health Plan (including Employee Assistance Programme) available after successful completion of probation
- Company Pension: 4% employer & 4% employee contribution
- Monthly incentives & rewards reflecting your results
Ready to Join Us?
If you’re an experienced contact centre or collections professional looking for a supportive team and career growth, apply today and take the next step with CCSCollect!
Customer Service Agent in Croydon employer: CCSCollect
CCSCollect is an excellent employer that prioritises employee development and well-being, offering full training for new Customer Service Agents and a competitive salary with performance-based bonuses. With a supportive work culture and the flexibility of hybrid working after probation, employees can thrive in a dynamic environment while making a meaningful impact in debt recovery for leading organisations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Croydon
✨Tip Number 1
Familiarise yourself with the debt recovery industry and the specific challenges it faces. Understanding the nuances of customer interactions in this field will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially active listening and empathy. Role-playing scenarios with friends or family can help you prepare for handling sensitive conversations effectively.
✨Tip Number 3
Research CCSCollect and their approach to customer service. Being able to discuss their values and how you align with them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of CCSCollect on platforms like LinkedIn. They can provide insights into the company culture and tips for succeeding in the application process.
We think you need these skills to ace Customer Service Agent in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the Customer Service Agent role. Emphasise your communication skills, attention to detail, and any experience in handling customer queries or complaints.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at CCSCollect and how your skills can contribute to their mission of providing a professional and empathetic customer experience.
Highlight Relevant Experience:If you have previous experience in a contact centre or similar environment, be sure to detail this in your application. Discuss specific situations where you successfully handled customer objections or resolved complaints.
Showcase Soft Skills:In your application, highlight soft skills such as empathy, patience, and resilience. These traits are crucial for a Customer Service Agent, especially when dealing with sensitive conversations.
How to prepare for a job interview at CCSCollect
✨Show Your Empathy
As a Customer Service Agent, you'll be dealing with sensitive conversations. Make sure to demonstrate your ability to empathise with customers during the interview. Share examples of how you've handled difficult situations with care and understanding.
✨Highlight Your Communication Skills
Strong verbal communication is key for this role. Prepare to discuss your experience in handling calls or face-to-face interactions. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to engage with customers effectively.
✨Demonstrate Problem-Solving Abilities
CCSCollect values candidates who can think on their feet. Be ready to provide examples of how you've successfully resolved issues in the past. This could involve negotiating repayment plans or managing customer complaints, so think of relevant scenarios to share.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play exercises. Be prepared to simulate a call with a customer. Practise staying calm under pressure and using active listening skills to address the customer's needs while maintaining professionalism.
