Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, negotiate repayment plans, and handle queries professionally.
- Company: CCSCollect is a leading Debt Recovery company based in Croydon, working with top organisations.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid working after probation.
- Why this job: Join a supportive team with full training and opportunities for career development.
- Qualifications: Strong communication skills, attention to detail, and resilience in handling sensitive conversations.
- Other info: Full-time role with rotational shifts; hybrid work available after 3 months.
The predicted salary is between 19500 - 27500 ÂŁ per year.
Join to apply for the Customer Service Agent role at CCSCollect
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Agent role at CCSCollect
This range is provided by CCSCollect. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Customer Service Agent – Hybrid Working
Location: Croydon (within a 10-mile radius)
Job Type: Full-time, Hybrid (after probation)
Salary: ÂŁ24,570 per annum + up to ÂŁ500 monthly bonus
Join Our Team at CCSCollect!
CCSCollect is a well-established and successful Debt Recovery company based in Croydon. We work with leading organizations, including the Public Sector, to help manage overdue accounts while ensuring a professional and empathetic customer experience.
We are looking for Customer Service Agents based in London or within a 10-mile radius of Croydon to join our dynamic team. Due to commuting requirements, applicants outside this area will not be considered.
Why Join Us?
- Full training provided – no experience necessary!
- Competitive salary with a performance-based bonus of up to ÂŁ500 per month
- Hybrid working available after a 3-month probation period
- Career development and ongoing support
The Role
As a Customer Service Agent, You Will
- Engage with customers to discuss outstanding accounts
- Negotiate affordable repayment plans
- Process payments and set up repayment arrangements
- Identify and support vulnerable customers where needed
- Handle customer complaints and queries professionally
- Manage a high volume of inbound & outbound calls
This role involves dealing with sensitive conversations and handling customer objections with resilience and professionalism.
What We’re Looking For
We’re seeking motivated individuals with:
Key Skills
- Strong verbal communication & active listening
- Attention to detail & data entry accuracy
- Ability to build rapport & handle objections professionally
- Confidence in problem-solving & negotiation
Ideal Traits
- Polite and professional telephone manner
- Ability to multitask in a fast-paced environment
- Empathy and patience when dealing with customers
- Strong computer literacy and record-keeping skills
- Resilience in handling sensitive and challenging conversations
Experience in a contact centre or similar environment is desirable.
Working Hours & Training
- Full-time (37.5 hours per week)
- Rotational shifts: Monday to Friday, between 8:30 AM – 7:00 PM
- Training: Full attendance required for 5 weeks, Monday to Friday (9:00 AM – 5:00 PM) at our Croydon office.
- Annual leave requests will not be considered during training.
- Hybrid working available after successfully completing the 3-month probation period.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Telephone Call Centers
Referrals increase your chances of interviewing at CCSCollect by 2x
Sign in to set job alerts for “Customer Service Representative” roles.
Guest Relations Executive – Guest Relations – Jumeirah Carlton Tower
Guest Relations Executive – Guest Relations – Jumeirah Carlton Tower
London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 week ago
Telephone Customer Service – Mercedes-Benz of Dartford
Dartford, England, United Kingdom 1 month ago
London, England, United Kingdom 6 days ago
Sidcup, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 3 days ago
Telephone Customer Reservations – Mercedes-Benz
Dartford, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Guest Services Assistant – Service One – Jumeirah Carlton Tower
Kensington And Chelsea, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Battersea, England, United Kingdom 1 week ago
Ealing, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 2 weeks ago
Customer Service Agent (Flexible Part-Time), London, UK
London, England, United Kingdom 1 week ago
Customer Service Agent (Flexible Part-Time), London, UK
Battersea, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Agent employer: CCSCollect
Contact Detail:
CCSCollect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the debt recovery industry and the specific challenges it faces. Understanding the nuances of customer interactions in this field will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially active listening and empathy. Role-playing scenarios with friends or family can help you prepare for handling sensitive conversations effectively.
✨Tip Number 3
Research CCSCollect and their approach to customer service. Being able to discuss their values and how you align with them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of CCSCollect on platforms like LinkedIn. They can provide insights into the company culture and tips for succeeding in the application process.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Agent role. Emphasise your communication skills, attention to detail, and any experience in handling customer queries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at CCSCollect and how your skills can contribute to their mission of providing a professional and empathetic customer experience.
Highlight Relevant Experience: If you have previous experience in a contact centre or similar environment, be sure to detail this in your application. Discuss specific situations where you successfully handled customer objections or resolved complaints.
Showcase Soft Skills: In your application, highlight soft skills such as empathy, patience, and resilience. These traits are crucial for a Customer Service Agent, especially when dealing with sensitive conversations.
How to prepare for a job interview at CCSCollect
✨Show Your Empathy
As a Customer Service Agent, you'll be dealing with sensitive conversations. Make sure to demonstrate your ability to empathise with customers during the interview. Share examples of how you've handled difficult situations with care and understanding.
✨Highlight Your Communication Skills
Strong verbal communication is key for this role. Prepare to discuss your experience in handling calls or face-to-face interactions. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to engage with customers effectively.
✨Demonstrate Problem-Solving Abilities
CCSCollect values candidates who can think on their feet. Be ready to provide examples of how you've successfully resolved issues in the past. This could involve negotiating repayment plans or managing customer complaints, so think of relevant scenarios to share.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play exercises. Be prepared to simulate a call with a customer. Practise staying calm under pressure and using active listening skills to address the customer's needs while maintaining professionalism.
