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For Companies At a Glance
- Tasks: Drive new business growth by building strong client relationships and providing IT solutions.
- Company: CCS Media, part of Advania UK, delivers innovative IT solutions across the UK.
- Benefits: Enjoy a pension scheme, life insurance, private GP access, and an extra holiday on your birthday!
- Why this job: Join a dynamic team, receive industry training, and make a real impact in tech sales.
- Qualifications: 6+ months in telesales or outbound roles; excellent communication and relationship-building skills required.
- Other info: Hybrid work model: 3 days in Romford office, 2 days remote.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
Role – Telesales Account Manager
Location – Romford Office (3 days) / Hybrid (2 days WFH)
Salary – up to £25,000 (DOE) + Monthly Bonus + Industry Training & Development
Contract Type – Permanent
CCS Media (an Advania Company) are looking for a proactive Telesales Account Manager to join our Sales Team. You'll play a pivotal role in driving new business growth by building and maintaining strong clients relationships.
You shall leverage CCS Media's vast portfolio of technology products, solutions and services, to net new customers. We shall provide industry training for all new intakes making sure you are confident in consulting with customers on their IT requirements.
Key Responsibilities
- Develop and maintain strong relationships with net new clients
- Identify client needs and provide appropriate IT products, solutions and services
- Regularly review client accounts to ensure high levels of customer satisfaction and retention
- Proactively contact potential clients via phone, email, and other communication channels
- Conduct thorough research to identify new business opportunities
- Present and demonstrate CCS Media’s product and service offerings to clients
- Negotiate contracts and close sales to achieve individual
- Provide exceptional customer service and support to customers
- Handle client inquiries, issues, and complaints in a timely and professional manner
- Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system
- Analyse sales data to identify trends and opportunities for addition upsell / cross sell
- Work closely with other departments to ensure a seamless customer experience
- Participate in team meetings, training sessions, and sales events
Key Skills & Experience
- 6+ months experience within a telesales, outbound or new business role (any sector / industry)
- Excellent communication and interpersonal skills
- Ability to build and maintain long-term relationships with clients
- Good organisational and time management skills
- Proficiency in using CRM software and Microsoft Office Suite
- Self-motivated, proactive, and results-oriented
- Ability to work independently and as part of a team
- Resilience and ability to handle rejection and overcome obstacles
Benefits
- Pension scheme
- Life insurance
- Access to private GP consultations for you and your family.
- An extra day’s holiday on top of your usual entitlement on your birthday.
CCS Media, now part of the Advania UK family, is a trusted IT solutions provider delivering cutting-edge technology and services to businesses across the UK. Joining Advania enhances its ability to offer innovative and tailored IT solutions with expanded capabilities.
Now part of Advania UK, CCS Media strengthens its position as a leading IT solutions provider, offering clients a broader range of services and a deeper commitment to innovation and growth.
If you're interested in this role please apply to find out more…!
Or contact claire.walker@ccsmedia.com or greg.cork@ccsmedia.com
Telesales Account Manager employer: CCS Media Limited
Contact Detail:
CCS Media Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Account Manager
✨Tip Number 1
Familiarize yourself with CCS Media's product portfolio. Understanding the technology solutions and services we offer will help you confidently engage with potential clients and address their specific IT needs.
✨Tip Number 2
Practice your communication skills! As a Telesales Account Manager, you'll need to effectively convey information and build relationships over the phone. Role-playing with a friend can help you refine your pitch and responses.
✨Tip Number 3
Research the latest trends in the IT industry. Being knowledgeable about current developments will not only impress potential clients but also allow you to identify new business opportunities during your conversations.
✨Tip Number 4
Network with professionals in the telesales and IT sectors. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities within companies like CCS Media.
We think you need these skills to ace Telesales Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales or outbound roles. Emphasize your communication skills and any achievements in building client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and CCS Media. Mention specific examples of how you've successfully identified client needs and provided solutions in previous positions.
Showcase Your Skills: In your application, clearly outline your proficiency with CRM software and Microsoft Office Suite. Provide examples of how you've used these tools to enhance your sales performance.
Research CCS Media: Familiarize yourself with CCS Media's products and services. Understanding their offerings will help you demonstrate your ability to consult with customers on their IT requirements during the application process.
How to prepare for a job interview at CCS Media Limited
✨Know the Product Portfolio
Familiarize yourself with CCS Media's range of technology products and services. Being able to discuss specific offerings and how they can meet client needs will demonstrate your preparedness and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Telesales Account Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to engage in role-play scenarios during the interview to showcase your ability to build rapport over the phone.
✨Prepare for Client Scenarios
Think about potential client interactions you might face. Prepare examples of how you would handle inquiries, complaints, or objections. This will show your problem-solving skills and customer service orientation.
✨Highlight Your Resilience
Telesales can be challenging, so be prepared to discuss how you've handled rejection or difficult situations in the past. Sharing personal stories of resilience will illustrate your determination and suitability for the role.
