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- Tasks: Support daily business by managing customer queries and resolving complaints.
- Company: CCS Media, part of Advania UK, delivers innovative IT solutions across the UK.
- Benefits: Enjoy 25 days holiday, agile working, and free access to BUPA support.
- Why this job: Join a dynamic team where your impact on success is valued and processes are continuously improved.
- Qualifications: Attention to detail, excellent communication skills, and a proactive attitude are essential.
- Other info: This is a temporary role with a competitive salary of £12.21 per hour.
Role – Customer Service (Temporary)
Location – Chesterfield Office – S40 2EX
Salary – £12.21 per hour / 35 hours per week / 9am – 5pm / Mon to Fri
Contract Type – Temporary (Mat Cover)
CCS Media (an Advania Company) are looking for a Customer Service whereby you support our day-to-day business and have the ability to have a true impact on the success of the ever growing team. Also, have the opportunity to help improve out processes within a dynamic and forward thinking team.
Key Responsibilities
- Manage a continuous flow of incoming customer queries through an incident tracking system.
- Answering customer queries and resolving complaints
- Logging queries with suppliers ensuring quick resolution of any issues raised
- Processing credits/credit & reinvoices
Key Skills & Experience
- Attention to detail, accuracy
- Dynamic, proactive attitude and a desire to improve working practices
- Professional and mature manner
- Flexible, team-based approach to their job
- A clear, coherent communicator
- Pride in accuracy and attention to detail
- Excellent communication skills
- IT literacy (Outlook, Excel, bespoke applications)
Benefits
- 25 days holiday plus bank holidays plus a day off for your birthday (non contractual)
- Agile working
- Free access to BUPA support line
- Death in Service scheme
- Company Pension scheme
CCS Media, now part of the Advania UK family, is a trusted IT solutions provider delivering cutting-edge technology and services to businesses across the UK. Joining Advania enhances its ability to offer innovative and tailored IT solutions with expanded capabilities.
Now part of Advania UK, CCS Media strengthens its position as a leading IT solutions provider, offering clients a broader range of services and a deeper commitment to innovation and growth.
If you\’re interested in this role please apply to find out more…!
Or contact claire.walker@ccsmedia.com or greg.cork@ccsmedia.com
Customer Service employer: CCS Media Limited
Contact Detail:
CCS Media Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your proactive attitude and problem-solving skills during the interview.
✨Tip Number 2
Brush up on your IT literacy, especially with tools like Outlook and Excel. Being comfortable with these applications will show that you're ready to hit the ground running in a tech-driven environment.
✨Tip Number 3
Prepare examples of how you've improved processes or resolved customer complaints in previous roles. This will highlight your attention to detail and your desire to enhance working practices.
✨Tip Number 4
Practice clear and coherent communication by role-playing customer interactions with a friend. This will help you convey professionalism and maturity during your conversations with potential employers.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service roles or experiences that demonstrate your attention to detail, communication skills, and proactive attitude. Use specific examples to illustrate your capabilities.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working with CCS Media and how you can contribute to their dynamic team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCS Media Limited
✨Show Your Communication Skills
As a Customer Service representative, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Practice answering common customer queries to showcase your skills.
✨Highlight Your Attention to Detail
The job requires a strong focus on accuracy and detail. Bring examples of how you've successfully managed tasks that required precision in the past. This will show that you understand the importance of this skill in customer service.
✨Demonstrate a Proactive Attitude
CCS Media values a dynamic and proactive approach. Share instances where you took the initiative to improve processes or resolve issues before they escalated. This will illustrate your commitment to enhancing the team's performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think through potential situations you might face and how you would resolve them. This preparation will help you respond confidently and effectively.
