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- Tasks: Lead and inspire a team to deliver top-notch customer service.
- Company: Join a fast-growing health and wellbeing service making a difference.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and more!
- Why this job: Be part of a supportive culture that values growth and teamwork.
- Qualifications: Fluent in German with strong leadership and customer service skills.
- Other info: Opportunity for career progression and increasing holiday days with service.
The predicted salary is between 26700 - 40000 £ per year.
Salary: £33,500 + Fantastic benefits package including equipment provided.
- Rewarding salary packages
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Eye care vouchers
- Life assurance
- Discounts at leading brands and retailers
- Increasing holiday days with years of service
Our client is a fast-growing health and wellbeing service, they are looking for a strong customer service Team Leader to motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics.
The role will include but is not limited to:
- Lead a Team of Customer Care Administrators
- Coach and Develop a High Performing Team
German Speaking Customer Service Team Leader employer: CCR RECRUITMENT SERVICES
Contact Detail:
CCR RECRUITMENT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the health and wellbeing sector. Understanding the industry will help you relate to the challenges your team faces and enable you to provide better support.
✨Tip Number 2
Brush up on your leadership skills. As a Team Leader, you'll need to inspire and motivate your team, so consider examples of how you've successfully led teams in the past.
✨Tip Number 3
Prepare to discuss your experience in resolving complex customer queries. Think of specific instances where you turned a negative situation into a positive outcome, as this will showcase your problem-solving abilities.
✨Tip Number 4
Network with professionals in the customer service field. Engaging with others can provide insights into best practices and may even lead to valuable connections that could help you in the application process.
We think you need these skills to ace German Speaking Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership. Use specific examples that demonstrate your ability to motivate a team and resolve complex queries.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the health and wellbeing sector. Mention your proficiency in German and how it can benefit the team and the company.
Showcase Leadership Skills: Provide examples of how you've successfully led teams in the past. Discuss your coaching and development strategies, and how you’ve improved team performance and customer satisfaction.
Highlight Relationship-Building Abilities: Emphasise your skills in building relationships with customers and colleagues. Share specific instances where you resolved complex issues through effective communication and collaboration.
How to prepare for a job interview at CCR RECRUITMENT SERVICES
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and support a team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development strategies.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous experience in customer service roles, especially any situations where you resolved complex queries. This will show that you understand the importance of excellent customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult situations or conflicts within a team, and be ready to explain your thought process and outcomes.
✨Demonstrate Your Language Proficiency
Since this role requires German language skills, be prepared to converse in German during the interview. This will not only showcase your language abilities but also your confidence in using it in a professional setting.
