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- Tasks: Manage and optimise outbound dialling systems for a large contact centre.
- Company: Join a leading company in the industry with a strong reputation.
- Benefits: Enjoy a hybrid work model and an excellent benefits package.
- Why this job: Make a real impact on campaign performance and agent productivity.
- Qualifications: Experience in dialler management and technical troubleshooting required.
- Other info: Opportunity to collaborate with IT and enhance system performance.
The predicted salary is between 42000 - 66000 £ per year.
LOCATION: MILTON KEYNES / HYBRID ROLE
SALARY: UP TO £55,000 PLUS EXCELLENT BENEFITS PACKAGE
My client, a leader in their field, is seeking an experienced Dialler Manager/Specialist. The role can be offered on a Hybrid basis. The Dialler Manager is responsible for overseeing and optimising outbound dialling systems to ensure maximum efficiency for a large contact centre. This role involves strategic planning, real-time monitoring, troubleshooting technical issues, and collaborating with key stakeholders to enhance campaign performance while ensuring compliance with regulatory requirements. The Dialler Manager plays a crucial role in improving contact rates, agent productivity, and overall campaign effectiveness through effective workforce planning and system management.
Key Responsibilities:- Configure and maintain outbound dialler systems (Predictive, Preview, Power).
- Monitor real-time dialler performance, adjusting pacing and algorithms to optimise efficiency.
- Manage software updates, patches, and upgrades, and resolve any dialler-related technical issues.
- Work closely with IT dept and external vendors to address system outages and implement system enhancements.
- Develop and implement outbound calling strategies aligned with business objectives.
- Optimise dialling parameters, lead management strategies, and...
Dialler Manager employer: CCR RECRUITMENT SERVICES
Contact Detail:
CCR RECRUITMENT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager
✨Tip Number 1
Familiarise yourself with the latest dialler technologies and trends in the industry. Being knowledgeable about predictive, preview, and power diallers will not only boost your confidence but also show us that you're serious about the role.
✨Tip Number 2
Network with professionals in the contact centre industry, especially those who have experience with dialler management. Engaging in conversations can provide you with insights and potentially valuable connections that could help you stand out.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised dialler performance in previous roles. We love hearing about real-life experiences, so think of metrics or outcomes that demonstrate your impact.
✨Tip Number 4
Stay updated on compliance regulations related to outbound calling. Understanding these requirements will not only help you in the interview but also show us that you prioritise ethical practices in your work.
We think you need these skills to ace Dialler Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing dialler systems and any specific software you have worked with. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the Dialler Manager role. Mention your strategic planning skills and how you've successfully optimised outbound dialling systems in the past.
Showcase Technical Skills: Detail your technical expertise in managing dialler systems, including any experience with predictive, preview, or power diallers. Highlight your problem-solving abilities and experience in troubleshooting technical issues.
Highlight Collaboration Experience: Emphasise your ability to work with IT departments and external vendors. Provide examples of how you have collaborated with stakeholders to enhance campaign performance and ensure compliance with regulations.
How to prepare for a job interview at CCR RECRUITMENT SERVICES
✨Know Your Dialler Systems
Make sure you have a solid understanding of the different types of outbound dialler systems, such as Predictive, Preview, and Power. Be prepared to discuss your experience with these systems and how you've optimised their performance in previous roles.
✨Showcase Your Strategic Planning Skills
Be ready to talk about your approach to strategic planning for dialling campaigns. Highlight any successful strategies you've implemented in the past and how they aligned with business objectives, as this will demonstrate your ability to contribute to the company's goals.
✨Emphasise Collaboration
Since the role involves working closely with IT departments and external vendors, be sure to share examples of how you've effectively collaborated with different teams in the past. This will show that you can navigate complex relationships to achieve optimal results.
✨Prepare for Technical Questions
Expect to face technical questions related to dialler performance monitoring and troubleshooting. Brush up on common issues and solutions, and be ready to explain how you've handled similar situations in your previous roles.
