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- Tasks: Lead and mentor a team of Call Handlers to ensure top-notch customer service.
- Company: Join a passionate company dedicated to Customer Care and Service Excellence.
- Benefits: Enjoy 31 days holiday, discounts, pension scheme, and free on-site parking.
- Why this job: Step into management and make a real impact in a supportive environment.
- Qualifications: Experience in customer service management or as a Senior Advisor is required.
- Other info: This is a hybrid role based in Norwich with a competitive salary and bonus.
The predicted salary is between 24000 - 36000 £ per year.
Contact Centre Team Leader – Hybrid Perks & Benefits 31 days holiday, increasing with service Discounts on groceries, holidays, restaurants, and more 24/7 Employee Assistance Program Family and friends discounts on services Pension Scheme, up to 3% employer contribution Free on-site parking Salary: £30,000 and excellent benefits package and bonus Location: Hybrid – Norwich About the Role This is an amazing opportunity for an experienced Customer Service professional to grow and join a great client of ours. One with a core passion for Customer Care and overall Customer Service Excellence. This opportunity would suit someone who has managed a team within customer service or a Senior Advisor who has acted as a supervisor in the past and looking to step into management. As a Contact Service Team Leader, youll lead a team of Call Handlers, providing them with guidance, mentorship, and operational support to maintain top service levels. Youll oversee 8+ direct reports and work as part of a larger management team.
Contact Centre Team Leader - Hybrid employer: CCR RECRUITMENT SERVICES
Contact Detail:
CCR RECRUITMENT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader - Hybrid
✨Tip Number 1
Make sure to highlight your leadership experience in customer service roles. If you've managed a team or acted as a supervisor, be ready to share specific examples of how you motivated and guided your team to achieve excellent service levels.
✨Tip Number 2
Familiarize yourself with the company’s values and customer service philosophy. During the interview, demonstrate how your personal approach aligns with their commitment to customer care and service excellence.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Team Leader, you'll need to address challenges that arise within your team, so think of examples where you've successfully resolved issues in a customer service context.
✨Tip Number 4
Show enthusiasm for the hybrid working model. Be ready to talk about how you can effectively manage a remote team while maintaining high engagement and performance levels among your Call Handlers.
We think you need these skills to ace Contact Centre Team Leader - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any leadership roles you've held. Use specific examples that demonstrate your ability to manage a team and deliver excellent customer care.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you are excited about the opportunity to lead a team. Mention any relevant achievements and how they align with the company's values.
Highlight Relevant Skills: Emphasize skills that are crucial for the role, such as communication, problem-solving, and team management. Provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CCR RECRUITMENT SERVICES
✨Show Your Leadership Skills
As a Contact Centre Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully managed a team in the past, focusing on mentorship and support that led to improved performance.
✨Emphasize Customer Service Excellence
Highlight your passion for customer care during the interview. Discuss strategies you've implemented to enhance customer service and how you measure success in this area. This will show your alignment with the company's core values.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses that showcase your critical thinking and decision-making processes in a customer service context.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
