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- Tasks: Help customers manage their outstanding bills through phone support.
- Company: Join a fast-growing specialist company in the collections field.
- Benefits: Enjoy bonuses, a supportive team, and comprehensive training for your growth.
- Why this job: Be part of a dynamic team that values your achievements and offers development opportunities.
- Qualifications: No specific experience required; just bring your communication skills and a positive attitude.
- Other info: Work Monday to Friday with potential Saturday shifts in a rotational schedule.
The predicted salary is between 20000 - 30000 £ per year.
Contact Centre / Collections Advisor Location: Romford Starting Salary: £25,000 (Plus excellent bonuses and benefits package) Monday Friday 8:00am 8:00pm (*40 hours a week*) Rotational shifts potential Saturdays Benefits : Bonuses on Top of Your Salary: offer bonuses to recognise and reward your achievements. Growing Team & Support: Be part of a dynamic, supportive team thats expanding and thriving. You\’ll always have the backing you need to succeed. Training & Development: Your growth is our priority. We provide comprehensive training and ongoing development opportunities to help you reach your full potential. Our client is a fast-growing specialist in their field they are currently in search for a strong Collections Specialist who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our clients clients and their customers find the right solution to their queries. Daily Duties: This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and …
Contact Centre Advisor employer: CCR RECRUITMENT SERVICES
Contact Detail:
CCR RECRUITMENT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially in collections. Understanding how to handle difficult conversations and resolve issues will set you apart during the interview.
✨Tip Number 2
Show your enthusiasm for teamwork and collaboration. Since this role is part of a growing team, highlighting your ability to work well with others and support your colleagues can make a strong impression.
✨Tip Number 3
Research the company’s values and mission. Being able to articulate how your personal values align with theirs can demonstrate your commitment and fit for the role.
✨Tip Number 4
Prepare to discuss your adaptability and willingness to learn. With ongoing training and development opportunities, showcasing your eagerness to grow within the company can be a key factor in landing the job.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Contact Centre Advisor position. Understand the key responsibilities and required skills, especially those related to customer service and collections.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or collections. Use specific examples that demonstrate your ability to handle queries and provide solutions effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are a good fit for the team and how your skills align with their goals, particularly in providing excellent customer support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCR RECRUITMENT SERVICES
✨Understand the Role
Make sure you have a clear understanding of what a Contact Centre Advisor does. Familiarize yourself with the responsibilities, especially around collections and customer service, so you can speak confidently about how your skills align.
✨Showcase Your Communication Skills
Since this role is predominantly telephony based, practice articulating your thoughts clearly and concisely. Be prepared to demonstrate your ability to handle customer queries effectively during the interview.
✨Highlight Teamwork Experience
Emphasize any previous experience working in a team environment. Discuss how you’ve collaborated with others to achieve goals, as this role involves being part of a dynamic and supportive team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed customer issues or collections, and be ready to share those stories.
