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- Tasks: Help customers manage their outstanding bills through phone support.
- Company: Join a fast-growing specialist company in the collections field.
- Benefits: Enjoy bonuses, a supportive team, and comprehensive training for your growth.
- Why this job: Be part of a dynamic team that values your achievements and offers development opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work Monday to Friday with potential Saturday shifts in a thriving environment.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service / Collections Advisor Location: Romford Starting Salary: £25,000 (Plus excellent bonuses and benefits package) Monday Friday 8:00am 8:00pm (*40 hours a week*) Rotational shifts potential Saturdays Benefits : Bonuses on Top of Your Salary: offer bonuses to recognise and reward your achievements. Growing Team & Support: Be part of a dynamic, supportive team thats expanding and thriving. You\’ll always have the backing you need to succeed. Training & Development: Your growth is our priority. We provide comprehensive training and ongoing development opportunities to help you reach your full potential. Our client is a fast-growing specialist in their field they are currently in search for a strong Collections Specialist who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our clients clients and their customers find the right solution to their queries. Daily Duties: This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills an…
Collections Specialist employer: CCR RECRUITMENT SERVICES
Contact Detail:
CCR RECRUITMENT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially those related to collections. Understanding how to handle difficult conversations and resolve disputes will set you apart during the interview process.
✨Tip Number 2
Highlight your communication skills in any discussions or interviews. Since this role is predominantly telephony based, showcasing your ability to convey information clearly and empathetically will be crucial.
✨Tip Number 3
Research the company’s values and mission. Being able to align your personal values with those of the company can demonstrate your commitment and fit for the team.
✨Tip Number 4
Prepare questions that show your interest in training and development opportunities. This not only shows your eagerness to grow but also aligns with the company's focus on employee development.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Collections Specialist position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or collections. Use specific examples that demonstrate your ability to handle customer queries effectively.
Showcase Your Skills: Mention skills that are particularly relevant to the role, such as communication, problem-solving, and negotiation skills. Provide examples of how you've successfully used these skills in past roles.
Express Enthusiasm: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work as a Collections Specialist and how you can contribute to the team's success.
How to prepare for a job interview at CCR RECRUITMENT SERVICES
✨Understand the Role
Make sure you have a clear understanding of what a Collections Specialist does. Familiarize yourself with the key responsibilities, especially those related to customer service and telephony. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since this role is predominantly telephony based, it's crucial to highlight your communication skills. Prepare examples of how you've effectively resolved customer queries in the past, showcasing your ability to listen actively and respond appropriately.
✨Emphasize Teamwork and Support
The job description mentions being part of a dynamic, supportive team. Be ready to discuss your experiences working in teams and how you contribute to a positive team environment. Highlight any instances where you've supported colleagues or collaborated on projects.
✨Prepare for Behavioral Questions
Expect behavioral interview questions that assess your problem-solving abilities and how you handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you provide clear and concise examples.
