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- Tasks: Manage and optimise outbound dialling systems for a busy contact centre.
- Company: Join a leading company in the industry with a strong reputation.
- Benefits: Enjoy a hybrid work model and an excellent benefits package.
- Why this job: Be part of a dynamic team focused on efficiency and innovation.
- Qualifications: Experience in dialler management is essential.
- Other info: This role offers a competitive salary of up to £55,000.
The predicted salary is between 33000 - 77000 £ per year.
LOCATION: MILTON KEYNES / HYBRID ROLE
SALARY: UP TO £55,000 PLUS EXCELLENT BENEFITS PACKAGE
My client, a leader in their field, is seeking an experienced Dialler Manager/Specialist. The role can be offered on a Hybrid basis.
The Dialler Manager is responsible for overseeing and optimising outbound dialling systems to ensure maximum efficiency for a large contact centre.
Contact Detail:
CCR RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager
✨Tip Number 1
Familiarise yourself with the latest dialling technologies and software used in contact centres. Being knowledgeable about tools like predictive diallers and their functionalities can set you apart during discussions.
✨Tip Number 2
Network with professionals in the contact centre industry, especially those who have experience as Dialler Managers. Engaging in conversations on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific metrics and KPIs that are crucial for dialler performance. Understanding how to measure success in terms of call volume, conversion rates, and agent productivity will demonstrate your expertise.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of challenges you've faced in previous roles related to dialling systems. Highlighting your ability to optimise processes will resonate well with potential employers.
We think you need these skills to ace Dialler Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements of the Dialler Manager position. Tailor your application to highlight relevant experience in managing outbound dialling systems.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in contact centre management and any specific achievements related to dialler optimisation. Use metrics to demonstrate your impact, such as improvements in efficiency or call handling times.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role. Mention why you are interested in working with this particular company and how your skills align with their goals.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at CCR RECRUITMENT SERVICES LTD
✨Know Your Dialler Systems
Make sure you have a solid understanding of the dialler systems used in the industry. Be prepared to discuss your experience with specific platforms and how you've optimised them in previous roles.
✨Demonstrate Analytical Skills
As a Dialler Manager, you'll need to analyse data to improve efficiency. Be ready to share examples of how you've used data analysis to make informed decisions and enhance performance in a contact centre.
✨Showcase Leadership Experience
This role involves overseeing teams, so highlight your leadership skills. Discuss your experience in managing teams, resolving conflicts, and motivating staff to achieve targets.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to dialler management.
