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- Tasks: Lead and optimise outbound dialling systems for a busy contact centre.
- Company: Join a leading company in the industry with a strong reputation.
- Benefits: Enjoy a hybrid work model and an excellent benefits package.
- Why this job: Be part of a dynamic team focused on efficiency and innovation.
- Qualifications: Experience in dialler management is essential; bring your expertise!
- Other info: This role offers a competitive salary of up to £55,000.
The predicted salary is between 33000 - 77000 £ per year.
LOCATION: MILTON KEYNES / HYBRID
SALARY: UP TO £55,000 PLUS EXCELLENT BENEFITS PACKAGE
My client, a leader in their field, is seeking an experienced Dialler Manager/Specialist. The role can be offered on a Hybrid basis.
The Dialler Manager is responsible for overseeing and optimising outbound dialling systems to ensure maximum efficiency for a large contact centre.
Contact Detail:
CCR RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager
✨Tip Number 1
Familiarise yourself with the latest dialling technologies and software used in contact centres. Being knowledgeable about tools like predictive diallers and their functionalities will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the industry, especially those who are currently working as Dialler Managers. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with data analysis and performance metrics. Highlighting your ability to optimise dialling strategies based on data will demonstrate your value to potential employers.
✨Tip Number 4
Showcase your leadership skills by discussing any previous experience managing teams or projects. Dialler Managers need to inspire and guide their teams, so examples of successful leadership will be beneficial.
We think you need these skills to ace Dialler Manager
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Dialler Manager. Highlight your experience in optimising outbound dialling systems and managing contact centre operations in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills related to dialler management. Use specific examples of how you've improved efficiency in previous roles to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you're interested in this position and how your background makes you a perfect fit.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression.
How to prepare for a job interview at CCR RECRUITMENT SERVICES LTD
✨Know Your Dialler Systems
Make sure you have a solid understanding of the dialler systems used in contact centres. Be prepared to discuss your experience with specific technologies and how you've optimised them in previous roles.
✨Demonstrate Analytical Skills
As a Dialler Manager, you'll need strong analytical skills. Be ready to provide examples of how you've used data to improve call efficiency and customer engagement in past positions.
✨Showcase Leadership Experience
Highlight your leadership abilities, especially in managing teams within a contact centre environment. Discuss how you've motivated staff and improved team performance through effective dialling strategies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you successfully navigated them, particularly in relation to dialler management.
