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For Companies At a Glance
- Tasks: Coordinate service requests and ensure accurate customer information for seamless operations.
- Company: Join CCR UK, a leader in sustainable heating and refrigeration solutions.
- Benefits: Inclusive workplace, career growth opportunities, and a chance to make a real impact.
- Other info: Dynamic environment with a focus on teamwork and employee feedback.
- Why this job: Be part of a team dedicated to innovation and sustainability in technology.
- Qualifications: 2 years in customer service, strong communication, and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
At CCR UK, we are at the forefront of innovation in high-technology heating and refrigeration solutions. As a global leader, we are committed to delivering sustainable and cutting-edge solutions that enhance quality of life and protect our planet. Our employees are the driving force behind our success, fueled by creativity, expertise, and passion. Join us on this exciting journey and be part of a team dedicated to making a real impact.
Responsibilities
This position is for a Service Dispatcher/Planner who is under moderate supervision. Responsible for reviewing customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and ensures this information entered on order forms is accurate. Answers moderately complex customer inquiries on product availability, maintenance, and the status of orders. Relies on moderate experience and judgment to accomplish assigned tasks. Works under moderate supervision to provide satisfactory and quality customer service. Resolves moderately complex customers' service or billing complaints. Maintains and audits records of customer interactions or transactions.
Qualifications
- Experience: Minimum of 2 years in a customer service or administrative role, preferably in the refrigeration or HVAC industry.
- Technical Knowledge: Basic understanding of refrigeration products and services, with the ability to answer customer inquiries on product availability, maintenance, and order status.
- Problem-Solving: Ability to resolve moderately complex customer service or billing complaints effectively and efficiently.
- Attention to Detail: Strong attention to detail for accurately entering customer information, product specifications, and reviewing job sheets.
- Communication Skills: Excellent verbal and written communication skills to interact with customers and field engineers.
- Organizational Skills: Ability to handle multiple tasks simultaneously and prioritize effectively, ensuring timely dispatch of jobs and maintenance of records.
- Technical Proficiency: Proficient in using dispatch consoles, data reporting tools, and standard office software (e.g., MS Office or similar).
- Team Player: Ability to collaborate with the service desk team and field engineers to ensure smooth operations and customer satisfaction.
Our Commitment to You
At CCR, our employees' expertise, creativity, and passion drive us. We cultivate a workplace that attracts top talent, fosters teamwork, and fuels innovation. Diversity and inclusion are at our core, ensuring everyone feels they belong. We offer enriching careers and value your feedback, always striving for improvement. Join us and make a difference. CCR is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.
Apply Now!
Service Dispatcher / Planner employer: CCR Commercial Refrigeration
Contact Detail:
CCR Commercial Refrigeration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Dispatcher / Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CCR UK and understanding their products and values. Show them you’re not just another candidate; you’re genuinely interested in being part of their mission for sustainable solutions.
✨Tip Number 3
Practice your communication skills! As a Service Dispatcher/Planner, you'll need to interact with customers and engineers. Role-play common scenarios with friends to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at CCR UK.
We think you need these skills to ace Service Dispatcher / Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Dispatcher/Planner role. Highlight your relevant experience in customer service and any technical knowledge you have about refrigeration or HVAC. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail: Since this role requires a strong attention to detail, be sure to showcase examples where you've accurately handled customer information or resolved issues. We love seeing candidates who can demonstrate their meticulousness in past roles!
Communicate Clearly: Your written communication skills are key for this position. Keep your application clear and concise, and make sure to proofread for any typos or errors. We appreciate candidates who can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at CCR UK!
How to prepare for a job interview at CCR Commercial Refrigeration
✨Know Your Stuff
Make sure you brush up on your knowledge of refrigeration products and services. Being able to answer questions about product availability and maintenance will show that you're not just a candidate, but someone who understands the industry.
✨Show Off Your Attention to Detail
Since this role involves entering customer information and product specifications accurately, be prepared to discuss how you've handled similar tasks in the past. Bring examples of how your attention to detail has made a difference in your previous roles.
✨Practice Problem-Solving Scenarios
Think of a few examples where you've resolved customer service or billing complaints effectively. Be ready to share these during the interview, as it will demonstrate your ability to handle moderately complex issues with ease.
✨Communicate Clearly
Excellent communication skills are key for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. This will help you connect with the interviewers and showcase your ability to interact well with customers and team members.