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- Tasks: Manage customer accounts, collect outstanding balances, and resolve payment issues.
- Company: Join CCR, a growing company in the UK with a focus on collaboration.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to improve processes and grow your career in a fast-paced setting.
- Why this job: Be part of a team that optimises cash flow and enhances customer relationships.
- Qualifications: Bachelor’s degree in Finance or related field and 2-5 years of relevant experience.
The predicted salary is between 30000 - 40000 £ per year.
Join CCR – Be Part of Our Growth Journey in the UK. The Commercial Support Analyst is responsible for managing and collecting outstanding customer balances, reducing overdue receivables, and supporting cash flow optimization. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal stakeholders and customers to resolve payment issues efficiently.
Key Responsibilities
- Proactively manage a portfolio of customer accounts to ensure timely collection of outstanding invoices.
- Contact customers via phone and email to follow up on overdue balances.
- Recommend credit holds or escalations when necessary.
- Support month-end closing activities related to AR and collections.
- Investigate and resolve payment discrepancies, disputes, and billing issues.
- Collaborate with Sales, Customer Service, and Finance teams to address and resolve account concerns.
- Prepare and distribute aging reports and provide insights on overdue accounts.
- Maintain accurate and up-to-date records of collection activities in the system.
- Contribute to process improvements to enhance efficiency and reduce DSO.
Qualifications & Experience
- Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience).
- 2 - 5 years of experience in accounts receivable or collections.
- Experience working with ERP systems (e.g., SAP, Oracle, or similar).
- Strong understanding of AR processes, credit management, and cash application.
- Excellent communication and negotiation skills.
- High attention to detail and strong problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Key Competencies
- Customer-focused mindset with professional communication skills.
- Strong analytical and organizational capabilities.
- Ability to handle difficult conversations and drive resolution.
- Team player with cross-functional collaboration skills.
- Results-oriented with a focus on reducing overdue balances.
Commercial Support Analyst employer: CCR Commercial Refrigeration
Contact Detail:
CCR Commercial Refrigeration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and accounting sectors. You never know who might have a lead on a Commercial Support Analyst role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your communication skills. Practice explaining how you've managed customer accounts and resolved payment issues in the past. We want to see that you can handle those tricky conversations with ease!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve collections processes or reduce overdue balances. We love candidates who can back up their claims with solid examples.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at CCR.
We think you need these skills to ace Commercial Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Commercial Support Analyst role. Highlight your experience in accounts receivable, communication skills, and any relevant ERP systems you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving abilities and customer-focused mindset.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage collections and improve cash flow. Numbers speak volumes, so if you’ve reduced overdue balances or improved processes, make sure to include those stats!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at CCR Commercial Refrigeration
✨Know Your Numbers
Before the interview, brush up on your understanding of accounts receivable and cash flow optimisation. Be ready to discuss specific metrics you've managed in previous roles, as this will show your familiarity with the responsibilities of a Commercial Support Analyst.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples of how you've effectively resolved payment issues or disputes in the past. Practise articulating these experiences clearly, as it will demonstrate your ability to handle difficult conversations.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP systems like SAP or Oracle, be sure to mention it during the interview. If not, do some research on how these systems work and be prepared to discuss how you would adapt to using them in the role.
✨Collaborative Mindset
Highlight your ability to work collaboratively with different teams. Prepare examples of how you've worked with sales, customer service, or finance teams to resolve account concerns, as this will align with the company's focus on teamwork.