Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage after-sales service and warranty claims while providing technical support to customers.
- Company: Join CCR, a fast-growing company in the cooling technology and HVAC sector.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative team culture focused on innovation and customer engagement.
- Why this job: Be a key player in enhancing customer satisfaction and driving product improvements.
- Qualifications: Degree in Engineering and experience in refrigeration or HVAC required.
The predicted salary is between 35000 - 45000 £ per year.
Join CCR – Be Part of Our Growth Journey in the UK. As CCR continues to scale its presence in the UK market, expanding our customer base and establishing new offices, we are seeking technically experienced professionals within cooling technology and HVAC to join our growing team. This is a unique opportunity to be part of a fast-growing organization where you will play a key role in delivering high-quality technical solutions, working closely with customers and internal teams, and shaping the future of our UK operations.
This role is critical in strengthening customer retention, improving service quality, reducing warranty-related costs, and driving additional revenue through post-purchase engagement. It requires a technically skilled professional who can act as a trusted advisor to customers, diagnose complex issues, and deliver effective, solution-oriented outcomes. The role combines technical expertise with strong problem-solving capabilities and customer engagement, ensuring that product performance in the field meets expectations while protecting CCR’s brand and commercial interests.
Key Responsibilities:
- Manage end-to-end after-sales service processes and warranty claims, ensuring timely, accurate, and customer-focused resolution.
- Act as a technical expert and problem-solver, working directly with customers to diagnose issues, identify root causes, and implement effective solutions.
- Analyze warranty data and field performance to identify recurring issues and drive corrective actions with engineering and operations teams.
- Provide hands-on technical support and guidance to customers and internal stakeholders, particularly in complex or escalated cases.
- Collaborate closely with engineering, product, and service teams to ensure continuous improvement of product reliability and service processes.
- Translate technical issues into actionable insights, contributing to product enhancements and process optimization.
- Proactively engage with customers post-installation to ensure performance, satisfaction, and long-term relationship building.
- Identify and develop revenue opportunities through service agreements, upgrades, and value-added offerings.
- Maintain clear and structured documentation of cases, resolutions, and learnings to support organizational knowledge sharing.
Expected Impact:
- Improved service efficiency and faster issue resolution.
- Reduced warranty costs through root cause elimination.
- Stronger customer trust and retention.
- Enhanced product performance in the field.
- Increased customer lifetime value through proactive, solution-driven engagement.
Qualifications:
- Bachelor’s/MSc degree in Engineering or related field.
- Proven experience within refrigeration, HVAC, or cooling technology.
- Strong commercial awareness and ability to manage budgets, timelines, and customer expectations.
- Excellent communication, collaboration and solution-oriented mindset.
Personal Attributes:
- Structured, organized, and detail oriented.
- Strong analytical and problem-solving mindset.
- Results-driven with focus on deadlines, quality, and profitability.
- Clear and confident communicator across all levels.
- Proactive, solution-oriented, and accountable.
- Calm under pressure and reliable in execution.
After-Sales & Warranty Specialist employer: CCR Commercial Refrigeration
Contact Detail:
CCR Commercial Refrigeration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-Sales & Warranty Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC and cooling technology sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to after-sales and warranty processes. Think about how you can showcase your technical expertise and problem-solving skills. We want to see you shine, so rehearse your answers and examples!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them of your fit for the After-Sales & Warranty Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board with CCR!
We think you need these skills to ace After-Sales & Warranty Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in HVAC and cooling technology. We want to see how your skills align with the role of After-Sales & Warranty Specialist, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about after-sales service and how you can contribute to our growth at CCR. Keep it engaging and personal – we love to see your personality come through.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've diagnosed complex issues and delivered effective solutions. We’re looking for someone who can act as a trusted advisor to our customers, so make sure to demonstrate your analytical mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CCR!
How to prepare for a job interview at CCR Commercial Refrigeration
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of cooling technology and HVAC systems. Be ready to discuss specific technical issues you've encountered in the past and how you resolved them. This role is all about being a trusted advisor, so showing your expertise will definitely impress.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles. Think about situations where you diagnosed issues and implemented effective solutions. Being able to articulate your thought process will demonstrate your analytical mindset and ability to handle challenges.
✨Engage with Customer Scenarios
Since this role involves a lot of customer interaction, think of scenarios where you've successfully managed customer relationships or resolved complaints. Highlight your communication skills and how you ensure customer satisfaction, as this will show you're a great fit for the team.
✨Be Ready to Discuss Data Analysis
Familiarise yourself with how to analyse warranty data and field performance metrics. Be prepared to talk about how you've used data to identify recurring issues and drive improvements. This shows that you can contribute to continuous improvement and enhance product reliability.