At a Glance
- Tasks: Manage customer accounts and ensure timely collection of outstanding invoices.
- Company: Join a dynamic team focused on optimising cash flow and enhancing customer relationships.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
- Why this job: Make a real impact by improving cash flow and resolving payment issues.
- Qualifications: Degree in Finance or related field and experience in accounts receivable.
The predicted salary is between 30000 - 40000 € per year.
The Commercial Support Analyst is responsible for managing and collecting outstanding customer balances, reducing overdue receivables, and supporting cash flow optimization. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal stakeholders and customers to resolve payment issues efficiently.
Responsibilities
- Proactively manage a portfolio of customer accounts to ensure timely collection of outstanding invoices.
- Contact customers via phone and email to follow up on overdue balances.
- Recommend credit holds or escalations when necessary.
- Support month-end closing activities related to AR and collections.
- Investigate and resolve payment discrepancies, disputes, or billing issues.
- Collaborate with Sales, Customer Service, and Finance teams to address and resolve account concerns.
- Prepare and distribute aging reports and provide insights on overdue accounts.
- Maintain accurate and up-to-date records of collection activities in the system.
- Contribute to process improvements to enhance efficiency and reduce DSO.
Qualifications & Experience
- Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience).
- 2 - 5 years of experience in accounts receivable or collections.
- Experience working with ERP systems (e.g., SAP, Oracle, or similar).
- Strong understanding of AR processes, credit management, and cash application.
- Excellent communication and negotiation skills.
- High attention to detail and strong problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Key Competencies
- Customer-focused mindset with professional communication skills.
- Strong analytical and organizational capabilities.
- Ability to handle difficult conversations and drive resolution.
- Team player with cross-functional collaboration skills.
- Results-oriented with a focus on reducing overdue balances.
Commercial Support Analyst in Abingdon employer: CCR (Carrier Commercial Refrigeration)
As a Commercial Support Analyst at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and collaboration. We offer competitive benefits, including professional development opportunities and a strong emphasis on work-life balance, all within a vibrant location that fosters innovation and teamwork. Join us to make a meaningful impact while enjoying a culture that values your contributions and encourages your career advancement.
Contact Detail:
CCR (Carrier Commercial Refrigeration) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Analyst in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and accounting sectors. You never know who might have a lead on a Commercial Support Analyst role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your communication skills. Practice explaining how you've managed customer accounts and resolved payment issues in the past. We want you to shine!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've contributed to process improvements in previous roles. Employers love candidates who can demonstrate results-oriented thinking.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team.
We think you need these skills to ace Commercial Support Analyst in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in accounts receivable and collections. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Commercial Support Analyst role and how your background makes you the perfect fit. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role requires strong communication, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors – attention to detail is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CCR (Carrier Commercial Refrigeration)
✨Know Your Numbers
Before the interview, brush up on your understanding of accounts receivable and cash flow optimisation. Be ready to discuss specific metrics you've managed in previous roles, like DSO (Days Sales Outstanding) or overdue balances. This shows you’re not just familiar with the concepts but have practical experience.
✨Communication is Key
Since this role requires strong communication skills, practice articulating how you've effectively resolved payment issues in the past. Think of examples where you had to negotiate or handle difficult conversations. Clear, confident communication can set you apart from other candidates.
✨Collaboration Counts
Prepare to talk about your experience working with cross-functional teams like Sales and Customer Service. Have a couple of examples ready that highlight how you collaborated to resolve account concerns or improve processes. This will demonstrate your team player mentality and ability to work collaboratively.
✨Attention to Detail Matters
In this role, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in your work, especially when managing customer accounts and resolving discrepancies. You might even want to mention any tools or systems you've used to maintain accurate records, as familiarity with ERP systems is a plus.
