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For Companies At a Glance
- Tasks: Help customers with tailored mortgage advice and manage warm leads.
- Company: Join a forward-thinking financial services provider in the heart of Manchester.
- Benefits: Enjoy modern offices, a buzzing team environment, and uncapped commission potential.
- Why this job: Be part of a values-led company that prioritises customer wellbeing and offers growth opportunities.
- Qualifications: 12 months in an advice-based sales role; strong communication and customer service skills required.
- Other info: Training for CeMAP qualification is provided; compliance checks are mandatory.
The predicted salary is between 27415 - 35154 £ per year.
CCP is proud to be working once again with a forward-thinking financial services provider based in the heart of Manchester. As the business continues its impressive growth, fuelled by a steady stream of high-quality inbound leads, they are now looking to add four experienced Second Charge Mortgage Advisors to their expanding team.
This is a brilliant opportunity to be part of a company that genuinely cares about customer outcomes and financial wellbeing. If you’re passionate about providing expert advice and want to work in a progressive, values-led environment, this could be the ideal role for you.
What You’ll Be Doing
- Managing warm leads across multiple channels
- Offering tailored mortgage advice to fit each customer’s unique circumstances
- Navigating regulatory standards (SMCR) and staying compliant
- Following internal lending policies with integrity
- Achieving targets and service levels while delivering an outstanding experience
Must Have
- A minimum of 12 months’ experience in an advice-based sales role
- Proven ability to work towards and exceed sales targets
- Able to work from the Manchester office at least 3 days a week
- Clear communication and strong customer service skills
- Confident in making decisions and handling complex queries
- Motivated, driven, and a natural team player
Desired
- Full or part CeMAP qualification (or commitment to achieve it - training provided)
Salary
Basic salary between £27,415 and £35,154 (depending on qualifications). Uncapped commission with OTE of £41,000 to £50,000+
Perks
Modern offices in central Manchester with a buzzing team environment. Plus, plenty of other great benefits and exciting incentives.
A Note on Compliance
This position falls within the FCA’s Certification Regime. All successful candidates will undergo a credit check, DBS screening, and annual fit-and-proper assessment in line with regulatory standards.
How to Apply
This vacancy is being managed exclusively by Danielle Clarke at CCP. If you have the experience and motivation to thrive in this kind of environment, we’d love to hear from you. Please apply online and we’ll aim to get back to you within 48 hours.
About CCP
CCP is a specialist recruitment partner for Customer Operations and CX roles. Since 2010, we’ve built a reputation for connecting purpose-driven organisations with exceptional people. From household names to high-growth startups, we help brands attract and retain top customer-focused talent - while also advising on employer brand and hiring strategy.
Second Charge Mortgage Advisor employer: CCP
Contact Detail:
CCP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Charge Mortgage Advisor
✨Tip Number 1
Familiarise yourself with the latest regulations and compliance standards in the mortgage industry. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to maintaining high professional standards.
✨Tip Number 2
Network with current or former Second Charge Mortgage Advisors to gain insights into their experiences. This can provide you with valuable information about the role and help you tailor your approach when discussing your suitability for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed warm leads and exceeded sales targets in previous roles. Highlighting your achievements will make you stand out as a candidate who can deliver results.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you effectively handled complex queries. Being able to articulate your problem-solving abilities will resonate well with the values of the company.
We think you need these skills to ace Second Charge Mortgage Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in advice-based sales roles, particularly in the mortgage sector. Emphasise your ability to exceed sales targets and your strong customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing expert advice and your commitment to customer outcomes. Mention your motivation and how you align with the company's values and culture.
Highlight Relevant Qualifications: If you have a CeMAP qualification or are committed to achieving it, make sure to mention this prominently in your application. This shows your dedication to the role and compliance with regulatory standards.
Prepare for Compliance Questions: Since the role involves navigating regulatory standards, be prepared to discuss your understanding of compliance and how you ensure adherence to internal lending policies during the interview process.
How to prepare for a job interview at CCP
✨Know Your Mortgage Products
Make sure you have a solid understanding of the different types of second charge mortgages available. Be prepared to discuss how these products can meet various customer needs, as this will demonstrate your expertise and ability to provide tailored advice.
✨Showcase Your Sales Achievements
Be ready to share specific examples of how you've exceeded sales targets in previous roles. Highlighting your success in an advice-based sales environment will show that you are results-driven and capable of contributing to the company's growth.
✨Understand Regulatory Standards
Familiarise yourself with the SMCR and other relevant regulations. Being able to discuss compliance confidently will reassure the interviewers that you can navigate the regulatory landscape while providing excellent customer service.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities through role-play scenarios or by discussing past experiences. Clear communication is crucial in this role, so be ready to illustrate how you handle complex queries and ensure customer satisfaction.
