At a Glance
- Tasks: Lead a dynamic complaints team and ensure high standards in handling customer issues.
- Company: Join a leading Housing Association in the heart of Birmingham.
- Benefits: Earn £30 per hour with potential for contract extension and hybrid work options.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by improving service standards and coaching your team.
- Qualifications: Experience in leading complaints teams and managing Ombudsman complaints is essential.
The predicted salary is between 30 - 30 £ per hour.
Pay: £30 per hour (Via Umbrella - All inclusive)
Location: Birmingham (Central location - Plenty of transport options)
Hours: Mon - Fri (9-5)
Working Pattern: Fully onsite for the first 4–6 weeks, then hybrid
CCP are recruiting for an experienced Complaints Team Leader to join a leading Housing Association in Birmingham on an initial 3-month temporary contract, with strong potential for extension or a permanent position for high performers.
Key Requirements:
- Proven experience leading a complaints team
- Essential experience managing Ombudsman complaints (preferably Housing Ombudsman)
- Strong performance management and coaching skills
- Ability to quickly build relationships and motivate a new team
- Experience improving service standards and driving team performance
The Role:
You'll lead a busy complaints function, ensuring Ombudsman and customer complaints are handled effectively, on time, and to a high standard. This is a hands-on leadership role where you'll coach your team, manage performance, and drive continuous improvement.
What's on Offer:
- £30 per hour
- Immediate start
- Hybrid after initial settling in period (4-6 weeks)
- Initial 3-month contract
- Potential for extension
Complaints Team Leader employer: CCP
Join a dynamic Housing Association in Birmingham, where you will not only lead a dedicated complaints team but also enjoy a supportive work culture that prioritises employee growth and development. With a competitive pay rate of £30 per hour and the flexibility of hybrid working after an initial settling-in period, this role offers a unique opportunity to make a meaningful impact while benefiting from a central location with excellent transport links. We are committed to fostering a collaborative environment that encourages continuous improvement and high performance, making it an ideal place for those seeking rewarding employment.
