At a Glance
- Tasks: Manage and resolve complex housing complaints while ensuring high-quality responses.
- Company: Dynamic housing team in Birmingham City Centre with a fast-paced environment.
- Benefits: Competitive pay, hybrid working, and immediate start available.
- Other info: Opportunity for professional growth in a supportive team.
- Why this job: Make a real difference by improving housing services and resolving complaints.
- Qualifications: Experience in handling housing complaints and strong communication skills.
The predicted salary is between 21 - 21 £ per hour.
Location: Birmingham City Centre
Contract: 3 Months - Temporary Contract
Hours: Monday - Friday (8-4 OR 9-5) (35 hours paid)
Start Date: ASAP
Pay Rate: £21 per hour (All-inclusive via Umbrella)
Working Pattern: Hybrid (3 days office / 2 days home after initial training period)
CCP are currently recruiting for an experienced Senior Housing Complaints Officer to join a busy and fast-paced housing team based in Birmingham City Centre. This is a 6-month temporary assignment with an immediate start available. This role is ideal for candidates with strong housing complaints experience, particularly those who have previously managed cases escalated to the Housing Ombudsman.
Key Responsibilities- Manage and investigate complex housing complaints from initial stage through to resolution
- Respond to Housing Ombudsman enquiries and determinations
- Draft detailed, high-quality response letters in line with policy and regulatory standards
- Liaise with internal departments to gather information and resolve complaints effectively
- Ensure complaints are handled in line with statutory timeframes and best practice
- Identify service improvements and contribute to learning
We think you need these skills to ace Complaints Officer
Communication Skills
Problem-Solving Skills
Time Management
Professionalism
Contractor Coordination
Property Maintenance
Multi-Trade Skills
