At a Glance
- Tasks: Manage and resolve complex housing complaints while ensuring compliance with regulations.
- Company: Reputable housing team based in Birmingham City Centre.
- Benefits: Competitive pay, hybrid work flexibility, and immediate start available.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives by resolving housing issues.
- Qualifications: Experience with housing complaints and knowledge of housing legislation required.
The predicted salary is between 21 - 21 £ per hour.
Location: Birmingham City Centre
Contract: 3 Months - Temporary Contract
Hours: Monday - Friday (8-4 OR 9-5) (35 hours paid)
Start Date: ASAP
Pay Rate: £21 per hour (All-inclusive via Umbrella)
Working Pattern: Hybrid (3 days office / 2 days home after initial training period)
CCP are currently recruiting for an experienced Senior Housing Complaints Officer to join a busy and fast‑paced housing team based in Birmingham City Centre. This is a 6‑month temporary assignment with an immediate start available. This role is ideal for candidates with strong housing complaints experience, particularly those who have previously managed cases escalated to the Housing Ombudsman.
Key Responsibilities- Manage and investigate complex housing complaints from initial stage through to resolution
- Respond to Housing Ombudsman enquiries and determinations
- Draft detailed, high‑quality response letters in line with policy and regulatory standards
- Liaise with internal departments to gather information and resolve complaints effectively
- Ensure complaints are handled in line with statutory timeframes and best practice
- Identify service improvements and contribute to learning from complaints
- Manage high volumes of complex cases simultaneously
- Previous experience handling housing complaints involving the Housing Ombudsman (essential)
- Strong knowledge of housing legislation and complaint handling procedures
- Experience working within a local authority or housing association
- Excellent written communication and case management skills
- Ability to manage high volumes of complex cases
Applications without Housing Ombudsman experience will not be considered.
Why Apply?- Competitive £21 per hour (umbrella rate)
- Central Birmingham location with excellent transport links
- Immediate start available
- Opportunity to work within a reputable housing team
- Hybrid flexibility after initial training
This role is being managed by Dan Bryant at CCP. If you believe you have the relevant experience and would like to be considered, please apply online today. We aim to respond to all applications within 72 hours.
Complaints Officer in Birmingham employer: CCP
CCP is an excellent employer, offering a competitive pay rate of £21 per hour and the opportunity to work within a reputable housing team in the heart of Birmingham City Centre. With a hybrid working model that allows for flexibility after the initial training period, employees benefit from a supportive work culture that prioritises professional growth and development, making it an ideal environment for those passionate about housing complaints management.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer in Birmingham
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Complaints Officer in Birmingham
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at CCP
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from CCP.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show CCP that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
