At a Glance
- Tasks: Manage customer enquiries and enhance their experience through quality interactions.
- Company: Join a premium subscription-based business focused on customer loyalty.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Enjoy a structured office environment with a focus on service excellence.
- Why this job: Be part of a relationship-driven team where your communication skills shine.
- Qualifications: 2+ years in customer service and strong written communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: West Dorset
Working Arrangements: Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
Salary: £28,000 – £30,000 – DOE
CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.
The Role
- Manage inbound customer enquiries via email and telephone
- Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)
- Maintain CRM/ticket accuracy and workflow discipline
- Apply structured communication standards across all written and verbal interactions
- Demonstrate strong telephone confidence and professionalism in all calls
- Handle sensitive or challenging conversations with calm professionalism
- Escalate appropriately and support the wider team in maintaining service excellence
- Contribute to ongoing improvements within the customer function
This is not a high-volume call-centre role. It is a relationship-focused position where the quality of interaction matters more than speed.
About You
- 2+ years’ experience in a customer service role
- Subscription or e-commerce experience (essential)
- Strong written communication skills (essential)
- High level of telephone confidence
- Experience using a CRM/customer service platform
- Calm, organised and professional under pressure
- Comfortable working in a structured, office-based SME environment
- Based within commutable distance of West Dorset
If this role is of interest and you feel you have the relevant experience, please apply online and we’ll aim to respond within 72 hours. Alternatively, if you have any questions, please email.
Senior Customer Experience Advisor in Beaminster employer: CCP
Join a dynamic and supportive team in West Dorset, where your contributions as a Senior Customer Experience Advisor will be valued in a premium subscription-based business. With a strong focus on employee growth, you will benefit from a collaborative work culture that prioritises quality interactions over quantity, ensuring a fulfilling and rewarding experience. Enjoy competitive salary packages, structured training, and the opportunity to make a real impact during an exciting phase of expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Advisor in Beaminster
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role requires strong telephone confidence, try role-playing with a friend or family member. Focus on maintaining professionalism and handling challenging conversations with ease.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we aim to respond within 72 hours, so you won't be left hanging for long!
We think you need these skills to ace Senior Customer Experience Advisor in Beaminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Experience Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like strong written communication and CRM proficiency.
Showcase Your Communication Skills:Since this role is all about quality interactions, use your application to demonstrate your written communication prowess. Keep it clear, concise, and professional – we want to see how you express yourself in writing!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond just your qualifications. Share a bit about your passion for customer service and why you’re excited about this opportunity.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we aim to respond within 72 hours, so keep an eye on your inbox!
How to prepare for a job interview at CCP
✨Know Your Customer Experience
Make sure you brush up on your customer service knowledge, especially in subscription or e-commerce contexts. Be ready to share specific examples from your past experiences that highlight your ability to manage customer inquiries and maintain high service standards.
✨Showcase Your Communication Skills
Since this role emphasises strong written and verbal communication, practice articulating your thoughts clearly. Prepare to discuss how you've handled sensitive conversations in the past, demonstrating your calm professionalism and ability to escalate issues appropriately.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM platforms, be prepared to talk about how you've used them to enhance customer interactions. If you're not familiar with a specific tool they use, do a bit of research to show your willingness to learn and adapt.
✨Emphasise Relationship Building
This isn't just about answering calls; it's about building relationships. Think of ways you've fostered customer loyalty in previous roles and be ready to discuss how you can contribute to maintaining a high-retention environment in this new position.
