At a Glance
- Tasks: Lead a team to enhance customer experience and implement innovative service standards.
- Company: Join a premium subscription-based business with a strong reputation for quality.
- Benefits: Competitive salary, clear progression pathway, and a supportive work environment.
- Other info: Opportunity for career growth to Head of Customer Experience.
- Why this job: Make a real impact in a relationship-driven role focused on customer satisfaction.
- Qualifications: 5+ years in customer service and 2+ years in leadership roles required.
The predicted salary is between 35000 - 40000 £ per year.
Location: West Dorset
Working Arrangements: Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
Salary: £35,000 – £40,000
CCP are proud to partner with a well-established, premium subscription-based business entering its next phase of growth. The company has developed a complete, fully documented Customer Experience Operating System, which the incoming Manager will inherit, implement and evolve. This structured framework underpins service delivery, team standards and customer lifecycle management, making this one of the most distinctive and strategically positioned CX leadership roles in the region. This is a senior, hands-on leadership role within a high-retention, relationship-led environment. The business is founder-led and has built its reputation through quality and long-term customer relationships.
The Role
- Lead and develop a small team of Customer Experience Advisors
- Inherit, implement and continuously refine the documented Customer Experience Operating System
- Deliver structured training directly to the team, including service standards, communication frameworks and conflict resolution
- Oversee subscription lifecycle operations (billing, pauses, reactivations, retention)
- Refine CRM/ticketing workflows, reporting and automation
- Set communication standards across written and telephone channels
- Ensure high levels of telephone confidence and professionalism across the team
- Handle complex escalations and sensitive cases
- Act as the operational bridge between customers and senior leadership
This role requires experience within a premium, relationship-led environment. Candidates whose background is exclusively within high-volume contact centres or transactional retail environments will not be shortlisted. This is not a volume call-centre environment. It is a precision-led, relationship-driven function where structure, standards and customer satisfaction take priority over speed metrics.
About You
- 5+ years’ customer service experience
- 2+ years in a team leadership or managerial role
- Strong subscription or e-commerce operational knowledge
- Confident using and improving CRM/customer service platforms
- High level of telephone confidence and ability to coach others in call handling
- Experience within a premium, relationship-led environment
- Calm, measured and highly professional under pressure
- Excellent written and verbal communication
- Comfortable working in a hands-on, office-based founder-led business
- Based within commutable distance of West Dorset
Progression
This position offers a clear progression pathway to Head of Customer Experience, with responsibility expanding into strategic CX ownership, cross-functional influence and long-term service design. If this role is of interest and you feel you have the relevant experience, please apply online and we’ll aim to respond within 72 hours. Alternatively, if you have any questions, please email.
Customer Experience Manager in Beaminster employer: CCP
Join a dynamic and founder-led premium subscription-based business in West Dorset, where your expertise as a Customer Experience Manager will be valued and nurtured. With a strong focus on quality relationships and a structured Customer Experience Operating System, you will have the opportunity to lead a dedicated team, refine service standards, and drive meaningful customer interactions. The company fosters a supportive work culture that prioritises employee growth, offering a clear pathway to advance into strategic leadership roles within a high-retention environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Beaminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its customer experience approach. Be ready to discuss how your experience aligns with their values and how you can contribute to their growth.
✨Tip Number 3
Showcase your leadership skills during interviews. Share examples of how you've developed teams and improved customer satisfaction in previous roles. This will highlight your fit for the Customer Experience Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we aim to respond within 72 hours, so you won’t be left hanging.
We think you need these skills to ace Customer Experience Manager in Beaminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any leadership roles you've had, especially in premium environments. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your background aligns with our needs. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and professional. Pay attention to grammar and spelling, as these details matter to us. A well-written application shows us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at CCP
✨Know the Customer Experience Operating System
Familiarise yourself with the company's Customer Experience Operating System before the interview. Understand its components and think about how you can contribute to its evolution. This will show your genuine interest in the role and your proactive approach.
✨Demonstrate Leadership Skills
Prepare examples of your leadership experience, especially in a customer service context. Be ready to discuss how you've developed teams, handled escalations, and maintained high service standards. This will highlight your suitability for a hands-on leadership role.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, practice articulating your thoughts clearly. Consider preparing a brief presentation on a relevant topic to demonstrate your communication style and confidence, especially over the phone.
✨Understand the Premium Environment
Research what it means to work in a premium, relationship-led environment. Be prepared to discuss how your previous experiences align with this setting and how you can maintain and enhance long-term customer relationships.
