Complaints Officer Location: Milton Keynes or Hitchin – your choice Rate: £19 per hour (Umbrella – all-inclusive rate) Start Date: Ideally Monday 21st September 2026 Duration: Until the end of November, with potential for extension Working Pattern: Hybrid – 1 day in the office, 4 days working from home Hours: Monday to Friday, 9:00am–5:30pm (37.5 hours per week) Pay: Weekly Essential Experience Previous complaints handling experience is essential, including experience dealing with Financial Ombudsman Service (FOS) cases. Please only apply if you have previous complaints handling experience and Ombudsman/FOS experience. This is essential for the role. Experience within insurance or financial services is highly desirable, along with a good understanding of FCA complaint-handling requirements. The Role CCP Recruitment are partnering with a growing FinTech organisation to recruit an experienced Complaints Officer on an initial contract through to the end of November, with potential for extension. Due to increased complaint volumes, you'll support the team by managing customer complaints from initial receipt through to resolution. You'll ensure complaints are investigated thoroughly, handled fairly and resolved with...
Temporary Complaints Officer employer: CCP Recruitment
CCP is an exceptional employer that fosters a dynamic and supportive work environment, perfect for those looking to make a significant impact in the ecommerce sector. With a strong emphasis on employee development, you will have ample opportunities to lead and grow your team while enhancing customer satisfaction and operational efficiency. Located in a vibrant area, the company offers a collaborative culture that values innovation and teamwork, making it an ideal place for passionate professionals seeking meaningful and rewarding careers.
