At a Glance
- Tasks: Lead and develop a high-performing contact centre team while driving exceptional customer experiences.
- Company: Exciting new start-up in Yeovil with a focus on growth and innovation.
- Benefits: Competitive salary, hybrid working, and a chance to shape a new team.
- Other info: Opportunity for continuous improvement and career development.
- Why this job: Be a hands-on leader and make a real impact in a fast-growing environment.
- Qualifications: Previous contact centre management experience and strong leadership skills.
The predicted salary is between 45000 - 50000 £ per year.
Location: Yeovil
Working Arrangements: Hybrid Working
Salary: £45,000 - £50,000
Timings: Monday - Friday, 9:00am - 5:00pm
CCP are delighted to be working with an exciting new start-up business in Yeovil that is looking to appoint an experienced Contact Centre Manager to build and grow their customer service operation from the ground up. This is a fantastic opportunity for a hands-on leader who enjoys creating processes, developing teams and driving exceptional customer experiences in a fast-growing environment.
Key Responsibilities:
- Build, lead and develop a high-performing contact centre team
- Recruit, coach and manage customer service advisors
- Implement processes, procedures and performance measures
- Monitor KPIs, service levels and customer satisfaction
- Drive continuous improvement and operational excellence
About You:
- Previous contact centre management experience
- Strong leadership and people development skills
- Experience working with KPIs and service performance metrics
- Comfortable working within a growing and evolving business
What's on Offer?
£45,000 - £50,000 salary
Hybrid working (4 office / 1 home for first 3 months, then 3 office / 2 home)
Monday to Friday...
Contact Centre Manager in Somerset employer: CCP Recruitment
Join a dynamic start-up in Yeovil as a Contact Centre Manager, where you will have the unique opportunity to shape and lead a high-performing team dedicated to delivering exceptional customer service. With a strong focus on employee development, hybrid working arrangements, and a culture that encourages innovation and continuous improvement, this role offers a rewarding environment for those looking to make a significant impact in a growing business.
