At a Glance
- Tasks: Support customers and retain their loyalty with your expertise.
- Company: Join a thriving insurance brand that values its people.
- Benefits: Earn £26,500 plus commission, with remote work flexibility.
- Other info: Enjoy a supportive training environment and great career growth.
- Why this job: Kickstart your career in retentions and make a real difference.
- Qualifications: Previous experience in retentions is a must.
The predicted salary is between 26500 - 26500 £ per year.
Salary: £26,500 per annum (+ Commission - £35,000 first year)
Hours: 9am to 5pm and 10am to 6pm, Monday to Friday (35 hours)
Logistics: Remote (UK based). Must be able to commit to 2 weeks on-site training. (Accommodation provided)
Office: Aylesbury, Buckinghamshire
Start Date: Must be available to start on the 21st September.
All successful candidates are subject to a background check before commencing employment for this role.
PLEASE ONLY APPLY IF YOU HAVE PREVIOUS RETENTIONS EXPERIENCE.
CCP are delighted to be working with an existing client who are expanding due to exceptional business performance. We are supporting this fantastic brand as they look to recruit 3x Retentions Advisors on a full-time basis starting in September.
The role is fully remote and must be UK based and training is fully on site for the first 2 weeks.
Do you have strong experience working in an inbound retentions capacity? This is an exciting opportunity for someone looking to further develop their career in retentions, working for a great insurance brand who really look after, and develop their people.
Retentions Advisor employer: CCP Recruitment
Join a dynamic and values-driven financial services provider in the heart of Central Manchester, where your expertise as a Sales Executive will be valued and rewarded. With a strong focus on employee growth, a supportive work culture, and the opportunity to transition to a hybrid working model after six months, this role offers not just a job, but a meaningful career path. Enjoy competitive salaries, a steady stream of inbound leads, and the chance to make a real impact on customers' financial wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Retentions Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCP Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCP Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCP Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at CCP Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCP Recruitment!
How to prepare for a job interview at CCP Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
