Full time - Monday to Friday (with rotational Saturdays) 8am - 5pm
Hybrid option once KPI's consistently met
£24,750 plus bonus
CCP are looking for enthusiastic and customer-focused Contact Centre professionals who enjoy helping people, solving problems and delivering a great customer experience. This is a varied role combining customer service, administration, problem solving and case management, with full training and ongoing support to help you develop your skills and confidence.
Offering traditional customer care, this family-run business has over 30 years' experience delivering outstanding service to loyal customers across the UK. You'll initially develop your core Contact Centre skills, including handling customer sales calls and learning products, systems and processes. As your experience grows, you'll take greater ownership of customer cases and increasingly deal with more complex queries and issues.
If you're a people person who enjoys building rapport, finding solutions and making a real difference to customers, this could be the perfect opportunity for you.
Key Responsibilities:
Provide a friendly, professional and helpful experience to every customer.
Handle inbound calls and make outbound calls or callbacks where required.
Build natural rapport and adapt your communication style to individual customer needs.
Take ownership of customer queries and work towards effective resolutions.
Manage customer cases from initial contact through to resolution.
Process orders, amendments and other customer administration accurately.
Maintain accurate customer and order records using D365 and other Contact Centre systems.
Manage written customer contact, including emails and correspondence, where required.
Develop strong product knowledge and use this to provide helpful recommendations.
Where a customer's preferred product is unavailable, suggest suitable alternatives that meet their needs.
Identify appropriate opportunities to recommend additional products and support customers through to completing an order.
Follow GDPR, DPA and Contact Centre processes and procedures.
Maintain high standards of quality, accuracy and customer service.
Contribute positively to team performance and continuous imp...
Customer Service & Case Management Representative in Prescot employer: CCP Recruitment
CCP is an exceptional employer that fosters a dynamic and supportive work environment, perfect for those looking to make a significant impact in the ecommerce sector. With a strong emphasis on employee development, you will have ample opportunities to lead and grow your team while enhancing customer satisfaction and operational efficiency. Located in a vibrant area, the company offers a collaborative culture that values innovation and teamwork, making it an ideal place for passionate professionals seeking meaningful and rewarding careers.
