Collections Consultant
Milton Keynes | £30,000-£35,000 | Hybrid Working
CCP Recruitment is recruiting for a growing UK personal lending business seeking an experienced Collections Consultant to join its team in Milton Keynes.
Salary & Benefits
- Salary:£30,000-£35,000, depending on experience.
- Hybrid working:4 days in the office and 1 day working from home, available once you have successfully completed your initial training/probation period.
- Training:Comprehensive 6-8 week training programme.
Working Hours
- Monday:8:00am-5:00pm / 09:00am - 06:00pm
- Tuesday-Thursday:9:00am-5:30pm
- Friday:9:00am-4:30pm
About the Company
Our client is a UK personal lending business that provides loans directly to individuals. The company takes a customer-focused approach, helping customers manage their borrowing and find practical solutions when they experience difficulties keeping up with repayments.
The Role
As a Collections Consultant, you will work directly with customers who have fallen behind on their personal loan repayments. You will build relationships through telephone and email contact, understand individual circumstances and help customers agree realistic, sustainable payment plans.
This role is suited to someone who can combine effective collections with a professional, empathetic approach to customer service.
Key Responsibilities
- Contact customers regarding outstanding personal loan repayments.
- Build rapport and maintain positive customer relationships.
- Discuss customers' financial circumstances and identify appropriate repayment solutions.
- Negotiate realistic and sustainable payment arrangements.
- Handle challenging and potentially emotional conversations with empathy and professionalism.
- Work towards collections targets while maintaining high customer service standards.
- Maintain accurate records of customer interactions and agreed arrangements.
Key Skills
Previous collections experience is essential.
Experience within consumer finance, personal lending or a similar environment would be particularly beneficial.
- Strong communication and negotiation skills.
- Excellent customer service skills and a customer-focused mindset.
- Confidence in managing difficult conversations professionally.
- Empathy and the ability to understand different customer circumstances.
- A calm, resilient and solutions-focused approach.
- The ability to balance customer needs with business objectives.
Training & Development
You will receive a structured 6-8 week training programme, covering the company's processes, systems and approach to collections, helping you build the knowledge and confidence needed to succeed in the role.
Benefits
Private Healthcare, Pension.
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Collections Consultant in Milton Keynes employer: CCP Recruitment
CCP is an exceptional employer that fosters a dynamic and supportive work environment, perfect for those looking to make a significant impact in the ecommerce sector. With a strong emphasis on employee development, you will have ample opportunities to lead and grow your team while enhancing customer satisfaction and operational efficiency. Located in a vibrant area, the company offers a collaborative culture that values innovation and teamwork, making it an ideal place for passionate professionals seeking meaningful and rewarding careers.
