At a Glance
- Tasks: Lead and inspire a team of Sales Managers in a dynamic contact centre environment.
- Company: Join a successful financial services organisation in the heart of Manchester.
- Benefits: Competitive salary with uncapped commission and excellent career growth opportunities.
- Other info: Collaborative environment with a focus on customer excellence and continuous improvement.
- Why this job: Shape sales performance and drive success in a fast-paced, target-driven culture.
- Qualifications: Proven experience in senior sales management and a passion for people development.
The predicted salary is between 47400 - 47400 £ per year.
CCP is delighted to be partnering with a highly successful and growing financial services organisation based in Manchester City Centre. Due to continued expansion, we are seeking an experienced and ambitious Senior Sales Manager to lead, develop, and inspire a team of Sales Managers within a high-performing contact centre sales operation. This is a fantastic opportunity for a commercially focused leader who excels at driving performance through people, coaching high-performing management teams, and delivering exceptional commercial results within a fast-paced, target-driven environment.
As Senior Sales Manager, you will play a pivotal role in shaping sales performance across multiple teams. You will be responsible for developing Sales Managers, driving a culture of accountability and excellence, and ensuring the consistent delivery of both revenue and customer outcomes. Working closely with senior stakeholders, you will help influence strategy, improve operational performance, and contribute to the continued growth of the business.
Package
- Basic Salary: £47,400
- Uncapped Commission Structure
- Realistic OTE: £75,000 - £90,000
- Manchester City Centre Location
- Full-Time, Office-Based Position
- Monday to Friday, 9:00am – 6:00pm
Key Responsibilities
- Leadership & People Development
- Lead, mentor, and develop a team of Sales Managers, ensuring they have the tools, support, and direction needed to succeed.
- Create a high-performance culture built on accountability, engagement, and continuous improvement.
- Support succession planning and talent development across the wider sales function.
- Performance & KPI Management
- Take ownership of key sales and operational performance metrics across multiple teams.
- Analyse performance data to identify trends, opportunities, and areas for improvement.
- Drive consistent achievement of revenue, conversion, productivity, and quality targets.
- Coaching & Continuous Improvement
- Deliver effective coaching and development programmes that enhance leadership capability and sales performance.
- Provide regular feedback, performance reviews, and structured development plans.
- Champion best practice and drive continuous improvement initiatives across the operation.
- Operational Leadership
- Maintain visibility across daily sales activity, providing hands-on support and guidance when required.
- Ensure operational processes support business objectives and customer outcomes.
- Work proactively to remove barriers to performance and maximise team effectiveness.
- Stakeholder Collaboration
- Partner with senior leaders and cross-functional departments to support wider business objectives.
- Contribute to strategic planning, sales initiatives, and operational improvements.
- Promote a collaborative, values-led culture across the organisation.
- Customer-Centric Sales Excellence
- Ensure all sales activity is conducted ethically, compliantly, and with customer outcomes at the forefront.
- Drive a culture that balances commercial success with long-term customer value and satisfaction.
What We're Looking For
- Proven experience in a Senior Sales Manager, Sales Manager, Contact Centre Manager, or Operations Manager role.
- Strong track record of leading leaders within a target-driven sales environment.
- Demonstrable success in coaching, developing, and improving management performance.
- Excellent understanding of KPI management, sales performance, and operational delivery.
- Highly commercial mindset with the ability to influence, motivate, and drive results.
- Strong stakeholder management and communication skills.
- Passionate about people development, performance improvement, and customer excellence.
Interested? If you're an experienced senior sales leader looking for your next challenge within a growing and ambitious organisation, we'd love to hear from you. Apply online today and we'll aim to respond to your application within 72 hours.
Contact Centre Senior Sales Manager in Manchester employer: CCP Recruitment
Join a dynamic and rapidly expanding financial services organisation in the heart of Manchester City Centre, where you will have the opportunity to lead and inspire a team of Sales Managers in a high-performing contact centre. With a strong focus on employee development, a culture of accountability, and an uncapped commission structure, this role offers not only competitive earnings but also a supportive environment that fosters growth and excellence. Embrace the chance to make a significant impact on sales performance while enjoying the vibrant atmosphere of one of the UK's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Senior Sales Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just looking for any job, but the right fit for both you and them.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership style and how you've driven performance in past roles – this is key for a Senior Sales Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact in a growing organisation like ours.
We think you need these skills to ace Contact Centre Senior Sales Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Sales Manager role. Highlight your leadership experience and any achievements in driving sales performance, as this is what we’re really looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading teams and how you’ve successfully developed others in previous roles. Make it personal and engaging!
Showcase Your Achievements:When detailing your past roles, focus on quantifiable results. Did you exceed sales targets? How did you improve team performance? We love numbers, so don’t shy away from sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we aim to respond within 72 hours!
How to prepare for a job interview at CCP Recruitment
✨Know Your Numbers
As a Senior Sales Manager, you'll need to demonstrate your understanding of KPIs and sales performance metrics. Brush up on relevant figures from your past roles, such as revenue growth percentages or conversion rates, and be ready to discuss how you achieved them.
✨Showcase Your Leadership Style
Prepare to talk about your approach to leading and developing teams. Think of specific examples where you've mentored others or created a high-performance culture. This will show that you can inspire and drive results in a target-driven environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific challenges in a contact centre setting. Prepare scenarios that highlight your problem-solving skills and ability to improve operational performance, as these are key aspects of the role.
✨Align with Company Values
Research the company's values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding customer-centric sales excellence. This will demonstrate your commitment to their culture and long-term success.
