At a Glance
- Tasks: Manage and resolve customer complaints, ensuring fair outcomes and compliance with regulations.
- Company: Join a growing FinTech organisation with a focus on customer satisfaction.
- Benefits: Earn £19 per hour, enjoy hybrid working, and gain valuable experience.
- Other info: Potential for contract extension and weekly pay.
- Why this job: Make a real difference by helping customers and enhancing your skills in a dynamic environment.
- Qualifications: Previous complaints handling experience and knowledge of FCA requirements are essential.
The predicted salary is between 19 - 19 £ per hour.
Location: Milton Keynes or Hitchin – your choice
Rate: £19 per hour (Umbrella – all-inclusive rate)
Start Date: Ideally Monday 21st September 2026
Duration: Until the end of November, with potential for extension
Working Pattern: Hybrid – 1 day in the office, 4 days working from home
Hours: Monday to Friday, 9:00am–5:30pm (37.5 hours per week)
Pay: Weekly
Essential Experience
- Previous complaints handling experience is essential, including experience dealing with Financial Ombudsman Service (FOS) cases.
- Experience within insurance or financial services is highly desirable, along with a good understanding of FCA complaint-handling requirements.
The Role
CCP Recruitment are partnering with a growing FinTech organisation to recruit an experienced Complaints Officer on an initial contract through to the end of November, with potential for extension. Due to increased complaint volumes, you'll support the team by managing customer complaints from initial receipt through to resolution. You'll ensure complaints are investigated thoroughly, handled fairly and resolved within the required regulatory timescales, while maintaining compliance with FCA requirements. You'll investigate complaints, gather evidence, liaise with internal teams and communicate with customers throughout the complaint journey. You'll also prepare written responses, support Financial Ombudsman Service (FOS) cases where required, and ensure all complaints are resolved fairly and accurately.
Key Responsibilities
- Manage customer complaints from receipt through to resolution.
- Investigate cases using customer correspondence, call recordings and internal systems.
- Gather and assess evidence to reach fair and appropriate outcomes.
- Draft customer communications, including final response letters.
- Deliver fair, evidence-based complaint outcomes in line with FCA requirements.
- Maintain accurate complaint records and case files.
- Handle and support Financial Ombudsman Service (FOS) cases where required.
Temporary Complaints Officer in Hitchin employer: CCP Recruitment
CCP is an exceptional employer that fosters a dynamic and supportive work environment, perfect for those looking to make a significant impact in the ecommerce sector. With a strong emphasis on employee development, you will have ample opportunities to lead and grow your team while enhancing customer satisfaction and operational efficiency. Located in a vibrant area, the company offers a collaborative culture that values innovation and teamwork, making it an ideal place for passionate professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Complaints Officer in Hitchin
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like CCP Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like CCP Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Complaints Officer in Hitchin
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to CCP Recruitment.
How to prepare for a job interview at CCP Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in CCP Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services CCP Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
