At a Glance
- Tasks: Lead a team to enhance customer experience and implement innovative service standards.
- Company: Premium subscription-based business with a strong focus on quality and relationships.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of a founder-led company with a commitment to long-term customer relationships.
- Why this job: Join a dynamic team and shape the future of customer experience in a growing company.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 40000 - 40000 £ per year.
Location: West Dorset
Working Arrangements: Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
Salary: £40,000
CCP are proud to partner with a well-established, premium subscription-based business entering its next phase of growth. The company has developed a complete, fully documented Customer Experience Operating System, which the incoming Manager will inherit, implement and evolve. This structured framework underpins service delivery, team standards and customer lifecycle management, making this one of the most distinctive and strategically positioned CX leadership roles in the region. This is a senior, hands-on leadership role within a high-retention, relationship-led environment. The business is founder-led and has built its reputation through quality and long-term customer relationships.
The Role
- Lead and develop a small team of Customer Experience Advisors
- Inherit, implement and continuously refine the documented Customer Experience Operating System
- Deliver structured training directly to the team, including service standards, communication frameworks and conflict resolution
- Oversee subscription lifecycle operations (billing, pauses, reactivations, retention)
- Refine CRM/ticketing workflows to enhance efficiency and customer satisfaction
Customer Experience Manager employer: CCP Recruitment
As a Customer Experience Manager at this premium subscription-based business in West Dorset, you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. The company offers structured training and a clear pathway for career advancement, all while fostering long-term relationships with customers in a high-retention environment. With a founder-led ethos and a commitment to quality, this role presents a unique opportunity to make a meaningful impact within a well-established organisation.
