At a Glance
- Tasks: Manage customer enquiries and enhance their experience through quality interactions.
- Company: Join a premium subscription-based business with a focus on customer loyalty.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Enjoy a structured office environment with a focus on service excellence.
- Why this job: Be part of a relationship-driven team where your communication skills truly matter.
- Qualifications: 2+ years in customer service and strong written communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: West Dorset
Working Arrangements: Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
Salary: £28,000 – £30,000 – DOE
CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.
The Role
- Manage inbound customer enquiries via email and telephone
- Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)
- Maintain CRM/ticket accuracy and workflow discipline
- Apply structured communication standards across all written and verbal interactions
- Demonstrate strong telephone confidence and professionalism in all calls
- Handle sensitive or challenging conversations with calm professionalism
- Escalate appropriately and support the wider team in maintaining service excellence
- Contribute to ongoing improvements within the customer function
This is not a high-volume call-centre role. It is a relationship-focused position where the quality of interaction matters more than speed.
About You
- 2+ years' experience in a customer service role
- Subscription or e-commerce experience (essential)
- Strong written communication skills (essential)
- High level of telephone confidence
- Experience using a CRM/customer service platform
- Calm, organised and professional under pressure
- Comfortable working in a structured, office-based SME environment
- Based within commutable distance of West Dorset
If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond within 72 hours. Alternatively, if you have any questions, please email.
Senior Customer Experience Advisor in Beaminster employer: CCP Recruitment
Join a dynamic and growing team in West Dorset, where your role as a Senior Customer Experience Advisor will be pivotal in enhancing customer relationships and service quality. With a strong focus on employee development, a supportive work culture, and the opportunity to contribute to meaningful improvements, this company offers a rewarding environment for those passionate about customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Advisor in Beaminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCP Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCP Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Experience Advisor in Beaminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCP Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at CCP Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCP Recruitment!
How to prepare for a job interview at CCP Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
