At a Glance
- Tasks: Manage customer complaints and ensure fair outcomes in a dynamic fintech environment.
- Company: Join a growing fintech organisation with a focus on customer satisfaction.
- Benefits: Competitive pay, hybrid working, and potential for contract extension.
- Other info: Fast-paced role with opportunities to develop your skills and career.
- Why this job: Make a real difference by resolving customer issues and improving services.
- Qualifications: Previous complaints handling experience in regulated environments is essential.
The predicted salary is between 19 - 19 £ per hour.
Start Date: ASAP
Location: Milton Keynes
Salary: £19 per hour (Umbrella - Weekly Pay - All Inclusive Rate)
Duration: 1-3 months initially (potential extension)
Working Pattern: Hybrid - 2 days in the office
Hours: Monday to Friday, 09:00-17:30 (37.5 hours)
Essential Experience
Please only apply if you have previous complaints handling experience. Experience within insurance or financial services and a good understanding of FCA complaint handling requirements is highly desirable.
The Role
CCP are partnering with a growing Fintech organisation to recruit an experienced Complaints Officer on an initial 1-3 month contract. Due to increased volumes, you'll support the team by managing customer complaints from receipt through to resolution, ensuring fair outcomes and compliance with FCA regulations, with the potential for contract extension.
Key Responsibilities
- Manage customer complaints from receipt through to resolution.
- Investigate cases using customer correspondence, call recordings and internal systems.
- Draft customer communications, including final response letters.
- Deliver fair, evidence-based complaint outcomes in line with FCA requirements.
- Maintain accurate complaint records and case files.
- Support Financial Ombudsman Service (FOS) investigations where required.
- Identify recurring complaint themes and escalated trends where appropriate.
About You
- Previous complaints handling experience within a regulated environment.
- Experience within insurance or financial services, with a good understanding of FCA complaint handling requirements.
- Experience supporting Financial Ombudsman Service (FOS) cases would be advantageous.
- Strong investigation, communication and decision-making skills.
- Excellent attention to detail and the ability to manage a busy caseload.
- Available to start at short notice.
Temporary Complaints Officer employer: CCP Recruitment LTD
Join a dynamic and values-driven financial services provider in the heart of Central Manchester, where your expertise as a Mortgage Advisor will be valued and rewarded. With a strong focus on employee growth, you will benefit from a supportive work culture that prioritises customer outcomes and offers a clear path for career advancement. Enjoy a competitive salary package, a steady stream of warm leads, and the flexibility of transitioning to a hybrid work model after six months, making this an excellent opportunity for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Complaints Officer
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like CCP Recruitment LTD.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like CCP Recruitment LTD might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Temporary Complaints Officer
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at CCP Recruitment LTD will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at CCP Recruitment LTD. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give CCP Recruitment LTD confidence in your short-term commitment to the role.
How to prepare for a job interview at CCP Recruitment LTD
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with CCP Recruitment LTD.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure CCP Recruitment LTD that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
