At a Glance
- Tasks: Manage customer enquiries and enhance their experience through quality communication.
- Company: Join a premium subscription-based business with a focus on customer loyalty.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Enjoy a dynamic role in a non-call-centre environment.
- Why this job: Be part of a growing team that values relationships and service excellence.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
Location: West Dorset
Working Arrangements: Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
Salary: £28,000 – £30,000 – DOE
CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.
The Role
- Manage inbound customer enquiries via email and telephone
- Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)
- Maintain CRM/ticket accuracy and workflow discipline
- Apply structured communication standards across all written and verbal interactions
- Demonstrate strong telephone confidence and professionalism in all calls
- Handle sensitive or challenging conversations with calm professionalism
- Escalate appropriately and support the wider team in maintaining service excellence
- Contribute to ongoing improvements within the customer function
This is not a high-volume call-centre role. It is a relationship-focused position where the quality of interactions is paramount.
