Complaints Officer
Start Date: ASAP
Location: Milton Keynes
Salary: £19 per hour (Umbrella - Weekly Pay - All Inclusive Rate)
Duration: 1-3 months initially (potential extension)
Working Pattern: Hybrid - 2 days in the office
Hours: Monday to Friday, 09:00-17:30 (37.5 hours)
Essential Experience
Please only apply if you have previous complaints handling experience. Experience within insurance or financial services and a good understanding of FCA complaint handling requirements is highly desirable.
The Role
CCP are partnering with a growing Fintech organisation to recruit an experienced Complaints Officer on an initial 1-3 month contract. Due to increased volumes, you'll support the team by managing customer complaints from receipt through to resolution, ensuring fair outcomes and compliance with FCA regulations, with the potential for contract extension.
Key Responsibilities
- Manage customer complaints from receipt through to resolution.
- Investigate cases using customer correspondence, call recordings and internal systems.
- Draft customer communications, including final response letters.
- Deliver fair, evidence-based complaint outcomes in line with FCA requirements.
- Maintain accurate complaint records and case files.
- Support Financial Ombudsman Service (FOS) investigations where required.
- Identify recurring complaint themes and escalated trends where appropriate.
About You
- Previous complaints handling experience within a regulated environment.
- Experience within insurance or financial services, with a good understanding of FCA complaint handling requirements.
- Experience supporting Financial Ombudsman Service (FOS) cases would be advantageous.
- Strong investigation, communication and decision-making skills.
- Excellent attention to detail and the ability to manage a busy caseload.
- Available to start at short notice.
Temporary Complaints Officer in Milton Keynes employer: CCP Recruitment LTD
Join a dynamic and values-driven financial services provider in the heart of Central Manchester, where your expertise as a Mortgage Advisor will be valued and rewarded. With a strong focus on employee growth, you will benefit from a supportive work culture that prioritises customer outcomes and offers a clear path for career advancement. Enjoy a competitive salary package, a steady stream of warm leads, and the flexibility of transitioning to a hybrid work model after six months, making this an excellent opportunity for those seeking meaningful and fulfilling employment.
