At a Glance
- Tasks: Assist German and English-speaking customers with queries and resolve issues efficiently.
- Company: Join an innovative international business with a dynamic operations team.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on technology and teamwork.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Fluency in German and English, problem-solving skills, and customer service experience.
The predicted salary is between 30000 - 30000 £ per year.
Hybrid Working – 3 Days Office Based / 2 Days Remote - Hatfield
CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This is a great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment.
The Role
You’ll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working closely with internal teams, you’ll help maintain a smooth customer experience while supporting day-to-day operational activity.
Key Responsibilities:
- Manage incoming customer queries via internal systems and ticketing tools
- Provide support to German and English-speaking customers
- Troubleshoot and resolve issues, escalating where necessary
- Support account administration and system updates
- Maintain accurate records and internal documentation
- Assist with reporting and tracking of key operational activity
- Monitor trends and highlight recurring issues or improvements
- Support testing and quality checks following system updates or changes
- Work closely with internal teams across Operations
German Customer Service Advisor employer: CCP Recruitment LTD
At CCP, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. As a German Customer Service Advisor in Hatfield, you'll benefit from hybrid working arrangements, competitive salary, and ample opportunities for professional growth within our international team. Join us to be part of a forward-thinking company that prioritises employee well-being and development while delivering exceptional service to our customers.
