At a Glance
- Tasks: Lead a team to enhance customer experience and implement innovative service standards.
- Company: Join a premium subscription-based business with a strong reputation for quality.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of a dynamic company entering an exciting growth phase.
- Why this job: Make a real impact in a leadership role focused on customer relationships.
- Qualifications: Experience in customer service management and team leadership required.
The predicted salary is between 35000 - 35000 £ per year.
Location: West Dorset (Near Bridport)
Working Arrangements: Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
Salary: £35,000
CCP are proud to partner with a well-established, premium subscription-based business entering its next phase of growth. The company has developed a complete, fully documented Customer Experience Operating System, which the incoming Manager will inherit, implement and evolve. This structured framework underpins service delivery, team standards and customer lifecycle management, making this one of the most distinctive and strategically positioned CX leadership roles in the region. This is a senior, hands-on leadership role within a high-retention, relationship-led environment. The business is founder-led and has built its reputation through quality and long-term customer relationships.
The Role
- Lead and develop a small team of Customer Experience Advisors
- Inherit, implement and continuously refine the documented Customer Experience Operating System
- Deliver structured training directly to the team, including service standards, communication frameworks and conflict resolution
- Oversee subscription lifecycle operations (billing, pauses, reactivations, retention)
- Refine CRM/ticketing workflows, reporting and...
Customer Experience Manager employer: CCP Recruitment LTD
As a Customer Experience Manager at this premium subscription-based business in West Dorset, you will be part of a dynamic and supportive work culture that prioritises quality and long-term customer relationships. The company offers excellent employee growth opportunities through structured training and a clear framework for service delivery, ensuring that you can develop your skills while contributing to the company's next phase of growth. With a focus on high retention and a founder-led ethos, this role provides a unique chance to make a meaningful impact in a strategically positioned leadership position.
