At a Glance
- Tasks: Support customers with queries and ensure smooth order management in a fast-paced environment.
- Company: Established B2B operation in Slough with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus opportunities, private medical insurance, and free onsite gym.
- Other info: Hybrid working model with excellent career growth and well-being support.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 35550 - 43450 £ per year.
We’re looking for a Customer Support Advisor to join an established and busy B2B operation in Slough. You’ll be responsible for supporting a portfolio of customers, coordinating with internal teams and ensuring queries, orders and service issues are dealt with promptly and professionally.
This is a varied role that would suit someone who enjoys working in a fast-moving environment, takes ownership of issues and is confident communicating with both customers and colleagues.
What You'll Be Doing
- You’ll act as a key contact for customers, helping to make sure their requirements are managed effectively from initial order through to successful delivery.
- Your responsibilities will include:
- Supporting customers with enquiries, complaints and service-related issues
- Investigating problems and coordinating solutions across the business
- Managing customer orders and ensuring they are processed accurately and within agreed timescales
- Keeping customers updated on the progress of orders and any potential issues
- Proactively communicating stock shortages, delays and revised availability
- Managing returns, shortages and other customer queries
- Working closely with planning and logistics teams to ensure deliveries run smoothly
- Liaising with third-party logistics providers when required
- Supporting stock allocation and availability queries
- Maintaining accurate customer information and records
- Providing regular service updates and performance information
- Building effective working relationships with Account Management, Planning, Logistics and other operational teams
- Supporting service enquiries through to engineer resolution where necessary
- Joining customer review meetings when required
- Identifying opportunities to improve processes and the overall customer experience
The team works to demanding service standards, so accuracy, organisation and ownership are particularly important.
About You:
You’ll ideally have experience within a B2B customer service, customer support, order management or customer operations environment. We’re looking for someone who can demonstrate:
- Strong customer service and communication skills
- Experience managing customer orders or enquiries
- An understanding of order processing and fulfilment
- Experience dealing with delivery, logistics or stock-related queries
- Strong attention to detail and accuracy
- A proactive approach to problem solving
- The ability to manage multiple priorities in a busy environment
- Confidence working with different departments and stakeholders
- Good working knowledge of Microsoft Excel, Word and Outlook
- Experience with SAP or another ERP system would be advantageous
Above all, we're looking for someone who takes ownership. You’ll be comfortable getting to the bottom of an issue, keeping the customer informed and working with colleagues to find the right solution rather than simply passing problems elsewhere.
Working Pattern:
The role is based in Slough, with a hybrid working arrangement requiring 3 days per week onsite. Monday to Friday hours will fall between 8am and 5pm. There is also a requirement to work some weekend days, non-consecutively.
What's On Offer:
- £35,000 – £40,000 salary
- Bonus opportunity
- Strong pension
- Private medical insurance
- Free onsite gym
- Free onsite parking
- Death-in-service benefit
- Well-being support
If you're an experienced customer support professional who enjoys taking ownership, solving problems and delivering a great customer experience, we'd love to hear from you.
Customer Support Advisor in Maidenhead employer: CCP Recruitment LTD Careers
Join a dynamic and supportive team at our Truro Head Office, where we prioritise employee growth and development in the thriving field of Debt Recovery. As a Customer Service Advisor, you'll enjoy a competitive salary, uncapped commission, and a range of benefits including a company pension and performance bonuses, all within a culture that values exceptional service and strong customer relationships. With exciting growth plans on the horizon, this is an excellent opportunity for those looking to make a meaningful impact while advancing their career.
Contact Details:
CCP Recruitment LTD Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCP Recruitment LTD Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCP Recruitment LTD Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCP Recruitment LTD Careers:Your cover letter is your chance to shine! Tell us why you want to work at CCP Recruitment LTD Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCP Recruitment LTD Careers!
How to prepare for a job interview at CCP Recruitment LTD Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
