Senior Client Operations Manager
£48,000 - £50,000
Hybrid - 3 days on site (Hatfield, likely to be moving to St Albans)
A fast-growing, global technology business is looking for a Senior Client Operations Manager to take ownership of client onboarding and drive continuous operational improvement. This is a high-impact role where you'll shape onboarding strategy, lead a small team, and partner cross-functionally to deliver a seamless, scalable client experience.
The Opportunity:
You'll be the go-to leader for onboarding, ensuring new clients are integrated efficiently, consistently, and with a best-in-class experience. Alongside this, you'll identify inefficiencies, implement smarter ways of working, and lead projects that enhance operational performance across the business.
What You'll Be Doing:
- Own and evolve the global onboarding function - from strategy through to execution and optimisation
- Lead and develop a team responsible for delivering onboarding across markets
- Drive continuous improvement by identifying bottlenecks and implementing scalable, efficient processes
- Manage onboarding as a core operational project, ensuring timelines, quality, and client experience are consistently delivered
- Collaborate cross-functionally (Commercial, Product, Marketing, Customer Support) to streamline workflows and improve outcomes
- Track performance using data and KPIs, using insights to refine onboarding and operational processes
- Act as the key point of accountability for onboarding delivery globally
- Communicate progress, risks, and outcomes clearly to senior stakeholders
- Lead workshops and planning sessions to align teams and drive execution
- Embed best practices in project delivery and operational processes
What We're Looking For:
- Proven experience in project management, operations, or process improvement
- Strong track record of managing client onboarding or similar customer-facing operational processes
- Experience leading and developing teams
- Ability to drive continuous improvement and scale processes in a growing business
- Excellent stakeholder management and communication skills
- Data-driven mindset with experience using metrics and KPIs to inform decisions
- Comfortable working across multiple teams in a fast-paced, global environment
- Familiarity with tools such as Asana, Jira, Monday.com, or similar
- Certifications such as PRINCE2 or Lean Six Sigma are a plus
Why Apply:
- Take ownership of a critical, high-visibility function
- Influence how onboarding is delivered globally at scale
- Work in a collaborative, cross-functional environment
- Play a key role in driving operational excellence and business growth
If you're passionate about creating exceptional onboarding experiences and continuously improving how businesses operate, this is a fantastic opportunity to make a real impact.
Senior Client Operations Manager in Hatfield employer: CCP Recruitment LTD Careers
Join a dynamic and supportive team at our Truro Head Office, where we prioritise employee growth and development in the thriving field of Debt Recovery. As a Customer Service Advisor, you'll enjoy a competitive salary, uncapped commission, and a range of benefits including a company pension and performance bonuses, all within a culture that values exceptional service and strong customer relationships. With exciting growth plans on the horizon, this is an excellent opportunity for those looking to make a meaningful impact while advancing their career.
Contact Details:
CCP Recruitment LTD Careers Recruitment Team
