CCP are delighted to once again partner with a leading professional, not-for-profit membership organisation in the recruitment of a team of Membership Service Advisors to join their busy contact centre in January 2027. Are you an articulate, highly accomplished customer service professional looking for a rewarding new challenge from January? Are you able to commute to Canary Wharf when required during the first 3 months of development? As a Membership Service Advisor, you will deliver an exemplary, premium level of service, championing brand loyalty and upholding the organisation’s outstanding reputation. Important Information: This intake of Membership Service Advisors will commence employment on 11th January 2027. No annual leave can be taken within the first 7 weeks of employment, during training. Induction training will run from 8:30am to 4:30pm, Monday 11th January to Friday 12th February. Once induction is complete, and until Friday 2nd April, your working hours will be 9am to 5pm, Monday to Friday. Following the 12-week training and probationary period, shifts will fall between 8am and 6pm, Monday to Friday. Comprehensive initial training and development is provided on a hybrid basis. Hybrid working is an ongoing option. Office attendance will be discussed and agreed individually. Full-time home working is also available following probation, subject to all necessary requirements being met. Key Responsibilities (not limited to): Deliver an exceptional standard of service in every member interaction. Maintain accurate, up-to-date member records with efficiency. Hold confident, two-way conversations across multiple channels regarding member subscriptions and enquiries. Complete administration, after-call work and membership correspondence accurately and efficiently. Manage personal and shared inboxes, completing allocated tasks promptly. Adhere consistently to all operational processes, policies and procedures. Take ownership of personal KPIs and team and department expectations. Retain and apply all training materials provided. Core Competencies: A proven record of delivering exemplary customer service. <...
Customer Service Advisor - Membership employer: CCP Recruitment LTD Careers
Join a dynamic and supportive team at our Truro Head Office, where we prioritise employee growth and development in the thriving field of Debt Recovery. As a Customer Service Advisor, you'll enjoy a competitive salary, uncapped commission, and a range of benefits including a company pension and performance bonuses, all within a culture that values exceptional service and strong customer relationships. With exciting growth plans on the horizon, this is an excellent opportunity for those looking to make a meaningful impact while advancing their career.
Contact Details:
CCP Recruitment LTD Careers Recruitment Team
