At a Glance
- Tasks: Assist customers in French and English, resolving queries with empathy and professionalism.
- Company: Join a growing brand in Hampshire with a supportive team culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced contact centre with a collaborative atmosphere.
- Why this job: Be part of a people-focused organisation that values excellent customer service.
- Qualifications: Fluent in French and English with strong communication skills.
The predicted salary is between 26500 - 30000 € per year.
CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit a Fluent French Speaking Customer Service Advisor to support their rapidly expanding business.
Salary: £26,500 - £30,000
Location: Southampton
Working Pattern: Fully on-site
Contract: 6-Month FTC
Core Hours: 9:00am – 5:00pm (with rare occasional weekends, early and late shifts)
Due to continued growth and a particularly busy period, our client is seeking customer-focused, proactive individuals who are fluent in French and English to join their friendly and supportive customer service team. This role is ideal for someone who is passionate about delivering an excellent customer experience and enjoys working in a fast-paced, collaborative environment.
Key Responsibilities:- Handle customer enquiries in French (and English where required) via phone, email, and other communication channels
- Deliver a high standard of customer service, resolving queries efficiently, professionally, and with empathy
- Liaise closely with internal teams to ensure a smooth and seamless customer journey
- Accurately update customer records and internal systems
- Support the wider customer service function during peak periods
- Fluent French speaker with strong written and verbal communication skills
- Confident communicating with customers across multiple channels
- Customer-focused with a proactive and positive approach
- Comfortable working in a busy, on-site contact centre environment
This is a fantastic opportunity to join a supportive, people-focused, and growing organisation where delivering an outstanding customer experience is at the heart of everything they do.
French Speaking Customer Service Advisor - 6-Month FTC in Wolverhampton employer: CCP Recruitment Limited
Join a dynamic and supportive team in Southampton, where your passion for customer service will be valued and nurtured. With a focus on employee growth and a collaborative work culture, this well-established brand offers a rewarding environment for French-speaking individuals looking to make a meaningful impact. Enjoy competitive salary packages and the opportunity to contribute to a thriving business during an exciting period of expansion.
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Service Advisor - 6-Month FTC in Wolverhampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us articulate how we’d handle various situations in the role.
✨Tip Number 3
Don’t forget to showcase our language skills! Be ready to demonstrate our fluency in French during the interview. Maybe even prepare a few phrases to use when answering questions!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re proactive and keen on joining the team right from the start.
We think you need these skills to ace French Speaking Customer Service Advisor - 6-Month FTC in Wolverhampton
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being fluent in French and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When you're writing your application, focus on your customer service experience. Share specific examples of how you've handled enquiries or resolved issues in the past. This helps us see how you'd fit into our friendly team.
Keep It Professional Yet Friendly:Your application should reflect the positive and proactive approach we're looking for. Use a friendly tone while maintaining professionalism. We love seeing personality shine through!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our growing brand.
How to prepare for a job interview at CCP Recruitment Limited
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their customer service philosophy will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about how you would handle various customer service situations, especially those that require empathy and problem-solving. Be ready to share specific examples from your past experiences that demonstrate your ability to resolve issues effectively.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for delivering excellent customer experiences. Share stories that highlight your proactive approach and how you’ve gone above and beyond for customers in previous roles.
