At a Glance
- Tasks: Support German and English-speaking customers, resolving queries and ensuring a smooth experience.
- Company: Join an innovative international business with a supportive team culture.
- Benefits: Hybrid working, competitive salary, and genuine opportunities for career development.
- Other info: Experience global operations and collaborate with diverse teams.
- Why this job: Make a real impact in customer support while enjoying a dynamic work environment.
- Qualifications: Fluent in German and English, with strong communication and organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Hybrid Working – 3 Days Office Based / 2 Days Remote - Hatfield
CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This is a great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment.
The Role
You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working closely with internal teams, you'll help maintain a smooth customer experience while supporting day-to-day operational activity.
Key Responsibilities:
- Manage incoming customer queries via internal systems and ticketing tools
- Provide support to German and English-speaking customers
- Troubleshoot and resolve issues, escalating where necessary
- Support account administration and system updates
- Maintain accurate records and internal documentation
- Assist with reporting and tracking of key operational activity
- Monitor trends and highlight recurring issues or improvements
- Support testing and quality checks following system updates or changes
- Work closely with internal teams across Operations, Product, and Customer Experience
- Share customer insight to support service improvements
What We're Looking For:
- Previous experience in a customer service or client-facing role
- Fluent German and English (written and spoken)
- Strong communication and organisational skills
- High attention to detail and accuracy
- Confident using Microsoft Office and internal systems
- Ability to work in a fast-paced environment
- Proactive and solutions-focused approach
- Strong time management and ability to prioritise workload
Desirable:
- Experience with CRM or ticketing systems
- Background in technology or SaaS environments
- Further education or relevant qualifications
Why Apply?
- Hybrid working for better work-life balance
- Join a growing international business
- Supportive and collaborative team environment
- Exposure to global operations and customers
- Genuine opportunity for development and progression
If you're fluent in German and English and enjoy delivering excellent customer support in a dynamic environment, this is a great opportunity to build your career.
CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.
German Customer Service Advisor in Woking employer: CCP Recruitment Limited
CCP is an excellent employer, offering a hybrid working model that promotes a healthy work-life balance while being part of a supportive and collaborative team in Hatfield. Employees benefit from exposure to global operations, opportunities for professional development, and the chance to contribute to meaningful customer interactions in a fast-paced, technology-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land German Customer Service Advisor in Woking
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with German and English-speaking customers, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace German Customer Service Advisor in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and your language skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your skills can help us at StudySmarter. Keep it engaging and personal!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CCP Recruitment Limited
✨Brush Up on Your Language Skills
Since you'll be dealing with German and English-speaking customers, make sure you're comfortable switching between the two languages. Practise common customer service phrases and responses in both languages to show your fluency and confidence during the interview.
✨Know the Company Inside Out
Research the company’s values, products, and recent developments. Understanding their operations will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions that show you’re engaged.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or issues. Think of examples from your past experience where you successfully resolved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Off Your Tech Savvy
Familiarise yourself with common CRM and ticketing systems, as well as Microsoft Office tools. Be ready to discuss any relevant experience you have with technology in customer service. Highlighting your ability to adapt to new systems will set you apart from other candidates.
