Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to ensure safer gambling practices and assess potential risks.
- Company: Join a unique betting brand on an ambitious journey with a dynamic team.
- Benefits: Competitive salary, bonus scheme, 25 days holiday, and private medical insurance.
- Other info: Hybrid working opportunity with excellent career growth and a vibrant office environment.
- Why this job: Make a real difference in customer safety while developing your career.
- Qualifications: Strong communication skills and attention to detail; compliance experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
CCP has been asked by an established and unique betting brand to assist them with the appointment of a Compliance Agent (Safer Gambling) to join their dynamic team on a full-time basis. This is an exciting brand on an ambitious journey, and this new role demonstrates that innovative ideas are fully embraced.
Are you a customer centric individual who enjoys interacting with others while offering compassionate and considered customer service? Do you possess excellent communication skills and high attention to detail when dealing with compliance?
The successful Compliance Safer Gambling Agent will undertake interactions via various channels with customers with higher levels of spend and are showing potential signs of gambling related harm. You will document the conversation, assess the level of risk and log any necessary action. This will involve regular evening and weekend working, with shifts falling between 11am - 8pm.
Responsibilities could also include (but not limited to):
- Checking for signs of financial vulnerability
- Reviewing declared financial circumstances for obvious signs of inaccuracy
- Assessing customers with similar details across brands
- Responding to or escalating ad-hoc business and customer enquiries
- Undertaking PEP and Sanction checks
- Reviewing advertising platforms
The modern office is in Central Hertfordshire, with onsite parking available and easy commutes from nearby stations. This is a hybrid working opportunity (post probation) offering you the chance to split your time working from home and in the well-equipped and vibrant office after probation.
To be considered for the Compliance Safer Gambling Agent role you will:
- Be curious and have confidence with your ability to follow compliance concerns
- Be sensitive, professional and resilient when dealing with customers
- Have excellent attention to detail, with strong written and oral communication
- Proven ability to work under pressure and prioritise a demanding workload
- Develop good relationships with other departments and clients
- Flexibility to regularly work evenings and weekends
- Exposure and understanding of compliance within the gambling industry would be beneficial but not essential
Benefits:
- Competitive salary and bonus scheme
- 25 days holiday, increasing to 30 after 2 years
- Enhanced parental leave
- Pension scheme
- Private medical insurance scheme
- Various discounts for gyms, travel and cinema tickets
- Sabbatical after 10 years of service
Apply today to be considered for this exciting role as a Compliance Safer Gambling Agent. This is an exciting opportunity to work with a growing organisation that prioritises culture, staff and customers.
Contact Tim Campion on 0208 989 7779 (Monday to Friday, 9am - 5:30pm) or email for more information.
CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.
Compliance Agent (Safer Gambling) in Watford employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Agent (Safer Gambling) in Watford
✨Tip Number 1
Get to know the company! Research their values and culture, especially around safer gambling. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers, role-play different scenarios with friends or family. This will boost your confidence and help you handle sensitive topics with ease.
✨Tip Number 3
Be ready to showcase your attention to detail. During interviews, share examples of how you've successfully managed compliance or similar tasks in the past. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining this exciting journey with the brand.
We think you need these skills to ace Compliance Agent (Safer Gambling) in Watford
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your customer service skills in your application. We want to see how you interact with customers and handle sensitive situations, especially when it comes to compliance.
Attention to Detail is Key: Since this role involves assessing risks and documenting conversations, we need to know you’ve got a keen eye for detail. Use specific examples in your application to demonstrate this skill.
Be Yourself: Don’t be afraid to let your personality shine through! We’re looking for someone who is not just qualified but also fits well with our dynamic team. Show us what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our exciting journey.
How to prepare for a job interview at CCP Recruitment Limited
✨Know Your Compliance Basics
Before the interview, brush up on the key compliance regulations in the gambling industry. Understanding the basics will not only show your interest but also demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since this role involves interacting with customers, practice articulating your thoughts clearly and compassionately. Consider role-playing scenarios where you might need to handle sensitive conversations.
✨Demonstrate Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it’s spotting inaccuracies or documenting conversations, being able to highlight these moments will set you apart.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations related to gambling harm. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and empathy.