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- Tasks: Assist customers in German and English, resolving queries with empathy and professionalism.
- Company: A growing brand in Hampshire with a supportive and friendly culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Why this job: Join a passionate team dedicated to delivering outstanding customer experiences.
- Qualifications: Fluent in German and English, with strong communication skills.
- Other info: Fast-paced contact centre with a focus on teamwork and collaboration.
The predicted salary is between 26500 - 30000 £ per year.
CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business.
Salary: £26,500 - £30,000
Location: Southampton
Working Pattern: Fully on-site
Contract: 6-Month FTC
Core Hours: 9:00am – 5:00pm (with rare occasional weekends, early and late shifts)
Due to continued growth and a particularly busy period, our client is seeking customer-focused, proactive individuals who are fluent in German and English to join their friendly and supportive customer service team. This role is ideal for someone who is passionate about delivering an excellent customer experience and enjoys working in a fast-paced, collaborative environment.
Key Responsibilities:- Handle customer enquiries in German (and English where required) via phone, email, and other communication channels
- Deliver a high standard of customer service, resolving queries efficiently, professionally, and with empathy
- Liaise closely with internal teams to ensure a smooth and seamless customer journey
- Accurately update customer records and internal systems
- Support the wider customer service function during peak periods
- Fluent German speaker with strong written and verbal communication skills
- Confident communicating with customers across multiple channels
- Customer-focused with a proactive and positive approach
- Comfortable working in a busy, on-site contact centre environment
This is a fantastic opportunity to join a supportive, people-focused, and growing organisation where delivering an outstanding customer experience is at the heart of everything they do.
German Speaking Customer Service Advisor - 6-Month FTC in Southampton employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor - 6-Month FTC in Southampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially customer service-related vocabulary. You want to sound confident and professional when handling enquiries.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult customers or tricky situations. Having a few examples ready will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace German Speaking Customer Service Advisor - 6-Month FTC in Southampton
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being fluent in German and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing about your previous roles, focus on experiences that showcase your customer service skills. We love seeing examples of how you've handled enquiries or resolved issues, especially in a fast-paced environment.
Be Personable: Don’t be afraid to let your personality shine through! We’re looking for proactive individuals who are passionate about customer service, so share a bit about what makes you tick and why you love helping customers.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you into the process as soon as possible!
How to prepare for a job interview at CCP Recruitment Limited
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in both languages to boost your confidence.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their customer service philosophy will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about how you would handle typical customer service situations, especially those that might require empathy and problem-solving. Be ready to share specific examples from your past experiences that demonstrate your ability to resolve issues effectively.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for delivering excellent customer experiences. Share stories that highlight your proactive approach and how you’ve gone above and beyond for customers in previous roles.
