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- Tasks: Assist customers in French and English, resolving queries with empathy and professionalism.
- Company: A growing brand in Hampshire with a supportive and friendly culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a passionate team dedicated to delivering outstanding customer experiences.
- Qualifications: Fluent in French and English with strong communication skills.
- Other info: Fast-paced role with potential for career development in a people-focused organisation.
The predicted salary is between 26500 - 30000 £ per year.
CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit a Fluent French Speaking Customer Service Advisor to support their rapidly expanding business.
Salary: £26,500 - £30,000
Location: Southampton
Working Pattern: Fully on-site
Contract: 6-Month FTC
Core Hours: 9:00am – 5:00pm (with rare occasional weekends, early and late shifts)
Due to continued growth and a particularly busy period, our client is seeking customer-focused, proactive individuals who are fluent in French and English to join their friendly and supportive customer service team. This role is ideal for someone who is passionate about delivering an excellent customer experience and enjoys working in a fast-paced, collaborative environment.
Key Responsibilities:
- Handle customer enquiries in French (and English where required) via phone, email, and other communication channels
- Deliver a high standard of customer service, resolving queries efficiently, professionally, and with empathy
- Liaise closely with internal teams to ensure a smooth and seamless customer journey
- Accurately update customer records and internal systems
- Support the wider customer service function during peak periods
About You:
- Fluent French speaker with strong written and verbal communication skills
- Confident communicating with customers across multiple channels
- Customer-focused with a proactive and positive approach
- Comfortable working in a busy, on-site contact centre environment
This is a fantastic opportunity to join a supportive, people-focused, and growing organisation where delivering an outstanding customer experience is at the heart of everything they do.
French Speaking Customer Service Advisor - 6-Month FTC in Southampton employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor - 6-Month FTC in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a role like the French Speaking Customer Service Advisor. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and your fluency in French – that’s what will set you apart!
✨Tip Number 3
Research the company! Knowing about their values and culture can give you an edge during interviews. Plus, it shows you’re genuinely interested in being part of their team, which is super important for a customer-focused role.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace French Speaking Customer Service Advisor - 6-Month FTC in Southampton
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being fluent in French and English, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience: We want to see how your past experiences relate to this role. Be specific about your customer service experience and any relevant roles you've had. Use keywords from the job description to make it clear you’re a perfect fit!
Keep It Professional Yet Friendly: Your written application should reflect the friendly and supportive vibe of our team. Use a warm tone while maintaining professionalism. Remember, we’re looking for someone who can connect with customers effortlessly!
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the easiest way for us to review your application and get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CCP Recruitment Limited
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their customer service philosophy will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about how you would handle various customer service situations, especially those that require empathy and problem-solving. Be ready to share specific examples from your past experiences that demonstrate your ability to resolve issues effectively.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for delivering excellent customer experiences. Share why you enjoy working in customer service and how you can contribute positively to their team, especially in a fast-paced environment.
