Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer experience initiatives and shape multi-channel journeys for a growing retail brand.
- Company: Exciting Hampshire-based DTC retail brand known for exceptional customer service.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal growth.
- Why this job: Make a real impact on customer experiences and drive business transformation.
- Qualifications: Proven leadership skills and a passion for people and continuous improvement.
- Other info: Join a dynamic team with a focus on collaboration and innovation.
The predicted salary is between 86000 - 104000 £ per year.
CCP are delighted to be partnering with a fantastic Hampshire-based business as they seek a Director of Customer Experience to lead their fast-growing operation. Known for exceptional customer service, this DTC retail brand offers an exciting opportunity to shape and deliver seamless, multi-channel customer journeys during a period of continued growth and transformation.
This role requires a regular on-site presence within the customer service contact centre (a minimum of three days per week) and calls for a senior leader who is passionate about people, culture, and continuous improvement.
- People Leadership: A values-led, inspirational leader who creates an inclusive, high-engagement environment, developing and empowering teams through coaching, mentoring, and visible leadership.
- Change & Transformation: A curious and progressive mindset, always seeking better ways of working, embedding meaningful change, and evolving processes to support sustainable growth and service excellence.
- Hands-On Leadership: A positive, approachable leader who leads from the front, isn’t afraid to roll up their sleeves, and actively supports teams during busy or challenging moments.
- Stakeholder Relationships: A collaborative communicator who builds trust and strong partnerships across the business and with external stakeholders.
- Sales Through Service: A strong belief that exceptional service drives loyalty and revenue, with a focus on creating customer experiences that naturally generate growth.
- Commercial Awareness: A highly visible, board-level role offering autonomy and influence, where commercial insight and people-centric leadership combine to shape the future of the business.
If this role resonates with you and your experience feels like a good fit, we’d love to hear from you. Please apply online and we’ll aim to respond within 72 hours.
Director of Customer Experience in Southampton employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Experience in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and culture. Show them you’re not just a fit for the role but also for their team. We want to see that passion for people and service excellence!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams through change and transformation. We love hearing about hands-on experiences that showcase your coaching and mentoring skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reinforce your commitment to exceptional customer experiences.
We think you need these skills to ace Director of Customer Experience in Southampton
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. Share specific examples of how you've led teams to deliver exceptional service and how that aligns with our values at StudySmarter.
Be Authentic and Personable: We want to get to know the real you! Use a conversational tone in your application to reflect your personality. This helps us see how you'd fit into our culture and lead our teams effectively.
Highlight Your Leadership Style: As a potential Director of Customer Experience, it's crucial to showcase your leadership approach. Talk about how you empower teams, foster inclusivity, and drive change, as these are key aspects we value at StudySmarter.
Tailor Your Application: Make sure to customise your application to reflect the specifics of the role. Mention how your skills and experiences align with the job description, especially around multi-channel customer journeys and stakeholder relationships.
How to prepare for a job interview at CCP Recruitment Limited
✨Know the Company Inside Out
Before your interview, dive deep into the company's values, mission, and recent achievements. Understanding their approach to customer experience will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
As a Director of Customer Experience, your leadership style is crucial. Prepare examples that highlight how you've developed teams, fostered an inclusive culture, and led through change. Be ready to discuss specific situations where your hands-on approach made a difference.
✨Demonstrate Change Management Skills
This role requires a progressive mindset. Think of instances where you've successfully implemented change or improved processes. Be prepared to discuss your strategies for embedding meaningful change and how you measure success in these initiatives.
✨Build Rapport with Stakeholders
Strong stakeholder relationships are key. During the interview, practice building rapport with your interviewers. Use active listening and ask insightful questions about their experiences. This will demonstrate your collaborative communication style and ability to build trust.
