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- Tasks: Lead and develop a customer service team while ensuring excellent customer experiences.
- Company: A well-established brand in Hampshire focused on growth and collaboration.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Join a friendly team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service management and a passion for leading teams.
- Other info: Fully on-site role with a 6-month fixed-term contract.
The predicted salary is between 34000 - 45000 £ per year.
CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit an experienced Customer Service Manager to support their rapidly expanding business.
Salary: £40,000 - £45,000
Location: Southampton
Working Pattern: Fully on-site
Contract: 6-month fixed-term contract
Start Date: ASAP
Core Hours: 9am to 5pm
Due to continued growth and a very busy period, our client is seeking a hands-on, customer-centric leader to join their friendly and supportive team. This role will suit someone who enjoys being operationally involved while leading and developing a customer service function.
Key Responsibilities:
- Lead, coach, and develop a customer service team
- Oversee the day-to-day operations of the customer service function
- Maintain a strong focus on delivering an excellent customer experience
- Work closely with the Customer Service Advisors and the wider business to ensure a seamless end-to-end customer journey
This is an excellent opportunity to join a supportive, collaborative, and growth-focused organisation, where customer experience is at the heart of everything they do.
Customer Service Manager - 6-Month FTC in Southampton employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - 6-Month FTC in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about your past experiences and how they align with the key responsibilities of the role. We want you to shine when it comes to showcasing your leadership skills!
✨Tip Number 3
Research the company thoroughly! Understand their values, mission, and what makes their customer service stand out. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to lead and develop a customer-centric team.
We think you need these skills to ace Customer Service Manager - 6-Month FTC in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight any leadership experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your hands-on approach can benefit our team. Keep it friendly and professional!
Showcase Your Team Leadership Skills: Since we’re looking for someone to lead and develop a customer service team, make sure to include examples of how you’ve successfully coached or managed teams in the past. We love seeing real-life success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CCP Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them unique in the customer service space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully coached or mentored team members, and be ready to discuss how you can apply those skills in this new role.
✨Emphasise Customer-Centricity
Since the role focuses on delivering an excellent customer experience, think of specific instances where you've gone above and beyond for customers. Be prepared to share these stories during the interview to highlight your commitment to customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to customer service, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to their success.
